Maricopa Community Colleges  HSA165   20055-20082 
Official Course Description: MCCCD Approval: 03/22/05
HSA165 20055-20082 L+L 1 Credit(s) 2 Period(s)
Case Reading System for Government Assistance Program
Overview of the case tracking system. Examine ways to monitor employee performance using reports. Includes critical thinking and program evaluation skills.
Prerequisites: Permission of Department or Division.
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MCCCD Official Course Competencies:
 
HSA165   20055-20082 Case Reading System for Government Assistance Program
1. Apply critical thinking skills when reading reports. (I)
2. Explain reasons to collect information and the data collection process. (I)
3. Review basic functions of the case tracking system. (II)
4. Describe how error-free cases improve departmental performance. (III)
5. Interpret error analysis reports. (III)
6. Complete the entire case read process. (III)
7. Generate accuracy and medical assistance error reports. (III)
8. Examine the evaluation method to ensure quality service. (IV)
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MCCCD Official Course Outline:
 
HSA165   20055-20082 Case Reading System for Government Assistance Program
    I. Overview
        A. System Introduction
        B. Critical Thinking
        C. Data Access and Report
      II. Basic Function
          A. System Access
            1. Logon and Logoff
            2. Navigational Bar
            3. Help Tools
          B. Case Read Procedure
        III. Report
            A. Types
              1. Deficiency Report
              2. Error Analysis
              3. Accuracy Report
              4. Error Report
            B. Steps to Generate
            C. Interpretation
            D. Finalize Process
          IV. Evaluation
              A. Multiple Step Method
              B. Time Management
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