Maricopa Community Colleges  HSE121   20046-99999 
Official Course Description: MCCCD Approval: 05/25/04
HSE121 20046-99999 LEC 1 Credit(s) 1 Period(s)
Medical Office Receptionist Fundamentals
Employee documentation records, professionalism, phone message assessment and management. General responsibilities of the medical office receptionist with regard to patient management and patient data management, patient appointment scheduling, medical service billing and collections activities. Certifications and affiliations for medical reception/admissions staff. Governmental regulations related to national Patient Privacy Act. Prerequisites: None.
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MCCCD Official Course Competencies:
 
HSE121   20046-99999 Medical Office Receptionist Fundamentals
1. Identify forms used for employee documentation in a medical office setting. (I)
2. Explain the importance of employee documentation forms including the value of accurate job descriptions and documentation of professional affiliations, certifications and resources. (I)
3. Describe appropriate professional appearance, attitudes and behaviors in the job place. (I)
4. Explain patient appointment scheduling processes and controls. (II)
5. Describe processes for determining patient eligibility verification of benefits. (II)
6. Explain phone message assessment and management. (II)
7. Describe methods of patient message call-back management. (II)
8. Explain the importance of obtaining complete patient demographic information. (II)
9. Describe the role of the receptionist in patient chart management. (II)
10. Explain the importance of positive patient contacts. (II)
11. Discuss HIPAA (Health Insurance Portability and Accountability Ac), and the Patient Privacy Act and related penalties for inappropriate data disclosure. (II)
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MCCCD Official Course Outline:
 
HSE121   20046-99999 Medical Office Receptionist Fundamentals
    I. Employee Status
        A. Employee documentation forms
        B. Job descriptions
        C. Professional resources and personnel support
        D. Professional affiliations and certification processes
        E. Professional appearance and attitude
      II. Medical Information and Contact with the Public
          A. Patient phone contact and schedule management
          B. Patient eligibility and benefit verification
          C. Patient message assessment and call back management
          D. Patient documentation forms at check-in and check-out
          E. Patient chart management
          F. Positive patient contacts
          G. HIPAA, Patient Privacy Act and Data Management
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