MCCCD Official Course Competencies:

HRM260  20046-20056

Hospitality Human Resource Management

1.

Present an overview of the human resources function in the hospitality industry. (I)

2.

Describe the processes involved in the development of an effective organizational culture. (II)

3.

Identify and describe considerations and techniques used in the recruitment, selection, and evaluation of employees. (III)

4.

Explain the roles that training , motivation, and communications play in developing an effective organization. (III)

5.

Identify and describe various systems and techniques used to measure and manage performance, turnover, and operating costs. (III)

6.

Identify and describe techniques for problem solving. (III)

7.

Identify and describe the dynamics of group behavior and interpersonal influence. (IV)

8.

Identify and describe the principles and process of organizational change and development. (V)

9.

Identify the employment laws which directly pertain to the hospitality industry. (IX)

10.

Describe what elements need to be in place for a health and safety program to be effective. (X)

11.

Describe how to effectively discipline and terminate personnel, ensuring that rights are not violated. (XI)

12.

Describe how to effectively manage union operations. (XII)

MCCCD Official Course Outline:

HRM260  20046-20056

Hospitality Human Resource Management

I. Overview of Human Resources Function in Hospitality Industry

A. Historical Perspectives

B. Social Responsibility

C. Demographics

D. Unique Challenges

II. Organizational Culture

A. Development

B. Organizational Processes

C. Individual Behavior

D. Shaping the Culture

III. Human Resource Management

A. Human Resources Needs

1. Assessment and Planning

2. Recruitment

3. Employee Selection

4. Evaluating Employee Performance

B. Human Resources Training

1. Assessment of Needs

2. Developing, Implementing and Evaluating

3. Motivation Theory and Application

4. Developing Effective Communications

C. Performance Management

A. Evaluation

B. Performance Appraisals

C. Employee Turnover

D. Improving Employee Performance

1. Individual

2. Group

E. Operating Costs

IV. Group Behavior and Interpersonal Influence

A. Group Dynamics and Team Building

B. Decision Making

C. Power, Politics, and Leadership

D. Leadership

V. Organizational Change and Development

A. Planning for Change

B. Resistance to Change

C. Processes of Change