Maricopa Community Colleges  LET135   20042-20062 
Official Course Description: MCCCD Approval: 12/09/03
LET135 20042-20062 LEC 2 Credit(s) 2 Period(s)
Problem Solving and Crisis Management
Further examination of management techniques and tools within the detention facilities. Crisis intervention and problem solving techniques covered. Also includes medical screening, inmate grievances, inmate disciplinary reports, and the classification system. Prerequisites: LET134.
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MCCCD Official Course Competencies:
 
LET135   20042-20062 Problem Solving and Crisis Management
1. Describe the prerequisites of proper crisis situation planning. (I)
2. Explain verbal and non-verbal techniques used in non-violent crisis intervention. (I)
3. Identify steps used in analyzing and solving inmate performance problems. (I)
4. Identify inmate medical screening procedures. (II)
5. Describe the types of medical care and health services available within detention facilities. (II)
6. Evaluate and process inmate grievances. (III)
7. Define "Objective Classification System" and its use in current jail systems. (III)
8. Explain the officer's role in classification and reclassification. (III)
9. Conduct basic in-custody interviews regarding incidents within the jail facility. (III)
10. Identify potentially abusive inmates and techniques for dealing with them. (III)
11. Evaluate and process inmate disciplinary reports. (IV)
12. Identify the stages of stress and consequences of each. (V)
13. List the primary signs and symptoms displayed by and individual suffering from Post Traumatic Stress Disorder (PTSD) and techniques for coping with the disorder. (V)
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MCCCD Official Course Outline:
 
LET135   20042-99999 Problem Solving and Crisis Management
    I. Crisis Intervention
        A. Planning
          1. Establishing Procedures
          2. Communication
          3. Observation
          4. Staff Fear and Anxiety
          5. Precipitating Factors
        B. Safety Concepts
          1. Non-verbal
          2. Kinetics/Proximity
          3. Verbal Techniques
        C. Crisis Response Procedures
          1. Assessment
          2. Observations
          3. Stabilization
          4. Debriefing
        D. Problem Solving
          1. Describe Problem
          2. Determine Importance
          3. Analyze Cause
          4. Decide on Corrective Action
          5. Implement Action
          6. Follow-Up
          7. Evaluation
      II. Health Issues
          A. Screening
          B. Medical Clearance
          C. Referrals
          D. Services and Care
            1. Non Emergency
            2. Emergency
        III. Inmates
            A. Grievances
              1. Non-Acceptable Grievances
              2. Resolutions
              3. Appeals
              4. Medical Grievances
            B. Objective Classification System
              1. Security Level
              2. Custody Status
              3. Housing Requirement
              4. Special Needs
              5. Officer's Role
            C. Reclassification
            D. Interview/Interrogation
              1. Miranda Vs State of Arizona
              2. Techniques
              3. Regulations
            E. Abusive Inmates
              1. Identification
              2. Dealing With
          IV. Inmate Discipline
              A. Minor Offenses
              B. Major Offenses
              C. Disciplinary Action Report (DAR) Completion
                1. Process
                2. Timeframes
            V. Stress
                A. Stages
                B. Effects
                  1. Psychological
                  2. Physiological
                C. Consequences
                D. Post-Traumatic Stress Disorders
                E. Techniques for Coping
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