Official Course Description: MCCCD Approval: 07/22/08
LAS236 20036-20086	LEC	1 Credit(s)	1 Period(s)
Legal Professionalism
Elements of a good professional image as a legal assistant, including a discussion of listening skills, nonverbal communication, telephone etiquette, and professional judgment. Prerequisites: LAS109 and (BPC110 or permission of department chair or program director).

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MCCCD Official Course Competencies:
LAS236   20036-20086	Legal Professionalism

1.	Describe the elements of a professional image. (I)
2.	Utilize fundamental listening skills. (II)
3.	Interpret the nonverbal communication of others and recognize the nonverbal message communicated to others. (III)
4.	Use proper telephone etiquette. (IV)
5.	Describe the elements of good professional judgement. (V)

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MCCCD Official Course Outline:
LAS236   20036-20086	Legal Professionalism

I. Professional Image A. Language B. Poise C. Adaptability D. Creativity II. Listening Skills A. Barriers to effective listening B. Learning to focus C. Techniques to enhance listening III. Nonverbal Communication A. Facial expressions B. Hands and gestures C. Body positions D. Manner of dress IV. Telephone Etiquette A. Answering the telephone B. Taking phone messages C. Confirming letters D. Taking advantage of telephone technology V. Good Professional Judgement A. Understanding instructions and authority delegated B. Establishing priorities C. Working within time limitations D. Recognizing exception situations

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