| 1.
|
Describe various Arizona Healthcare Cost Containment System (AHCCCS)
Programs. (I)
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| 2.
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Describe how eligibility is determined for the various AHCCCS
programs. (I)
|
| 3.
|
Describe the population served by AHCCCS. (I)
|
| 4.
|
Describe the Arizona Long Term Care System (ALTCS). (II)
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| 5.
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Explain the ALTCS application process. (II)
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| 6.
|
Identify elements of effective communication. (III)
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| 7.
|
Explain the importance of quality customer service. (III)
|
| 8.
|
Identify essential components of quality customer service. (III)
|
| 9.
|
Identify effective interviewing skills. (III)
|
| 10.
|
Identify stages of an interview. (III)
|
| 11.
|
Review documentation requirements for interviews. (III)
|
|