Maricopa Community Colleges  HCC130AF   20016-20025 
Official Course Description: MCCCD Approval: 03/27/01
HCC130AF 20016-20025 LEC 0.50 Credit(s) 0.50 Period(s)
Decision Making in the Health Care Setting
Principles and application of the decision making. Description and application of process improvement and the relationship to the decision making model. Prerequisites: None.
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MCCCD Official Course Competencies:
 
HCC130AF   20016-20025 Decision Making in the Health Care Setting
1. Differentiate between specific types of thinking. (I)
2. Describe the steps in a decision making model applied to health care situations. (II)
3. Apply the decision making model to health care situations. (II)
4. Explain ethical decision making and its influence on health care facilities, the professional's role and in client situations. (III)
5. Define process improvement and customer service. (IV)
6. Identify process improvement techniques and activities used to improve customer service/satisfaction. (IV)
7. Apply the steps of process improvement to selected situations. (IV)
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MCCCD Official Course Outline:
 
HCC130AF   20016-20025 Decision Making in the Health Care Setting
    I. Classifications of Thinking
        A. Logical
          1. deductive
          2. inductive
        B. Critical
        C. Creative
        D. Directed
        E. Undirected
      II. Decision Making Model
          A. Elements
          B. Process
          C. Application of decision making model
        III. Ethical Health Care Decisions
            A. Principles
              1. beneficence
              2. malfeasance
              3. veracity
              4. fidelity
              5. justice
            B. Standard of conduct
              1. code of ethics
              2. scope of practice
            C. Ethical decision making
              1. process
              2. identification
              3. facility policy
              4. responsibility
              5. ethics committee
              6. allocation of medical resources
            D. Life and death issues
              1. individual choices
              2. influences of religion/culture
              3. patient's family/significant other
              4. health care facility
              5. state/federal laws
              6. advance directives (DNR)
          IV. Process Improvement
              A. Definition
              B. Elements of process improvement
              C. Customer service/satisfaction
                1. internal
                2. external
              D. Methodologies
                1. continuous quality improvement (CQI)
                2. total quality improvement (TQM)
                3. quality assurance (QA)
                4. quality control
              E. Process Improvement Steps
              F. Application of steps
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