Official Course Description: MCCCD Approval: 03/27/01
HCC130AD 20016-20025	LEC	0.50 Credit(s)	0.50 Period(s)
Communication and Teamwork in Health Care Organizations
Emphasis on basic communication skills which facilitate team work in the health care setting. Focus on development of personal communication skills and an understanding of how effective communication skills promote team work. Focus on intercultural communication strategies. Prerequisites: None.

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MCCCD Official Course Competencies:
HCC130AD   20016-20025	Communication and Teamwork in Health Care Organizations

1.	Explain the goals, components and types of communication. (I)
2.	Explain strategies to support and barriers to effective communication. (II)
3.	Describe the communication skills of listening, feedback and assertiveness. (III)
4.	Describe specific skills, sensitivities and strategies which enhance intercultural communication. (IV)
5.	Describe the roles, traits, characteristics, activities, and benefits of teams within health care organizations. (V)

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MCCCD Official Course Outline:
HCC130AD   20016-20025	Communication and Teamwork in Health Care Organizations

I. Communication Framework A. Goals B. Components of communication C. Types of communication II. Communication Strategies A. Supportive strategies B. Barriers to communication C. Consequences for poor communication III. Listening, Feedback, and Assertiveness A. Methods for improving feedback B. Impact of positive self-image and assertive behavior IV. Intercultural Communication A. Cultural diversity B. Skills for intercultural communication V. Teamwork A. Traits of a team B. Role of leader C. Role of team member D. Characteristics of a non-effective team E. Team activities F. Benefits of effective teams G. Traditional teams

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