MCCCD Official Course Competencies:

HCC130  20016-20025

Fundamentals in Health Care Delivery

1.

Explore the career and labor market to access information about career employment opportunities. (I)

2.

Describe the different types of health care delivery systems and services. (I)

3.

Describe major US health care payment sources and the type of populations they cover. (I)

4.

Describe the general structure of health care organizations. (I)

5.

Explain patient rights measures used in health care. (I)

6.

Identify common departments found in health care organizations. (I)

7.

Identify selected department and treatment abbreviations and symbols. (I)

8.

Describe personal and health care values that influence health care workers and their relationships with others in the health care setting. (II)

9.

Describe workplace ethic behaviors. (II)

10.

Complete a job application. (II)

11.

Explain successful job interviewing techniques. (II)

12.

Identify laws and key concepts specific to worker's rights and responsibilities. (II)

13.

Describe dimensions of wellness and decision making needed to achieve a wellness life style. (III)

14.

Demonstrate principles of body mechanics for personal safety. (III)

15.

Describe methods of transmission and control for bloodborne and airborne pathogens. (III)

16.

Describe select Occupational Safety and Health Administration (OSHA) standard precautions. (III)

17.

Demonstrate hand-washing technique. (III)

18.

Explain the goals, components and types of communication. (IV)

19.

Explain strategies to support and barriers to effective communication. (IV)

20.

Describe the communication skills of listening, feedback and assertiveness. (IV)

21.

Describe specific skills, sensitivities and strategies which enhance intercultural communication. (IV)

22.

Describe the roles, traits, characteristics, activities, and benefits of teams within health care organizations. (IV)

23.

Describe basic laws and regulations which govern health care and health care employment. (V)

24.

Describe regulatory requirements and agencies which relate to health care professionals, occupations, and facilities. (V)

25.

Identify legal guidelines related to documenting, authenticating and correcting medical records. (V)

26.

Apply legal guidelines in a variety of health care situations. (V)

27.

Differentiate between specific types of thinking. (VI)

28.

Describe the steps in a decision making model applied to health care situations. (VI)

29.

Apply the decision making model to health care situations. (VI)

30.

Explain ethical decision making and its influence on health care facilities, the professional's role and in client situations. (VI)

31.

Define process improvement and customer service. (VI)

32.

Identify process improvement techniques and activities used to improve customer service/satisfaction. (VI)

33.

Apply the steps of process improvement to selected situations. (VI)

MCCCD Official Course Outline:

HCC130  20016-20025

Fundamentals in Health Care Delivery

I. Health Care Today

A. Employment in the health care field

1. Career opportunities and employment trends

a. health care careers

b. internet

B. Employment resources

1. newspaper classified advertisements

2. job placement/career counselors

3. employment agencies

4. health career facility bulletin boards

5. internet

6. networking with professionals in the field

7. instructors

8. health care hot lines

9. library resources

C. World wide web

1. terminology

2. student information

3. health career information

D. Health Care Delivery Systems and Services

1. examples of health services

a. acute

b. chronic

c. long term/rehabilitation

d. home health

e. women and children

f. community health

g. hospice

E. Continuum of care delivery system

1. primary

2. secondary

3. tertiary

F. US health care payment sources

1. Third party payers

a. Medicare

b. Medicaid (Arizona heath care cost containment system)

c. indemnity insurance

d. managed care

e. worker's compensation

G. Populations served

H. Health care organizations

1. ownership

a. proprietary (for profit)

b. voluntary (not for profit)

c. government

2. mission

3. governing board

a. function

b. personnel

4. administration

a. titles

b. responsibilities

5. medical staff

a. organization

b. specialties

6. departments

I. Patient rights

1. sources

a. OBRA

b. AHA

2. content

3. comparison

J. Selected department and treatment abbreviations and symbols

1. organizational abbreviations

2. Health care symbols

II. Workplace Behaviors and Values

A. Personal and health care values

1. definition of values

2. values clarification

3. life values

a. personal values

b. respect of other values

c. acceptance of others

d. different perspectives

B. Workplace ethic behaviors

1. definition of ethics

2. work ethic behaviors

a. attendance

b. punctuality

c. hygiene

d. personal appearance

e. time management

f. attitude

g. accountability

h. conduct

C. Job application and interviewing skills

1. preparing a job application

2. preparing for the interview

3. interviewing techniques

4. appearance and behavior

D. Worker's rights and responsibilities

1. Discrimination

a. civil rights act-1964

b. protected class

c. other criteria

d. bona fide occupational qualifications

e. disparate impact and treatment

2. Harassment

a. retaliation

b. whistle blower

c. protection d types of harassment

e. response process to harassment

3. Violence in the workplace

a. potential situation

b. response

4. Employment issues

a. implied consent

b. contracts/negotiation

c. unions vs "at will"

d. employee drug screening

e. fingerprinting

f. communicable disease testing

g. annual inservices

h. employee review of records

i. termination

j. due process

III. Personal and Workplace Safety

A. Dimensions of Wellness

1. physical

2. nutrition

3. exercise

4. emotional

5. intellectual

6. spiritual

7. interpersonal

8. environmental

9. stress management

10. wellness life style

11. personal decision making

B. Body mechanics

1 normal alignment

2. principles of body movement

3. correct techniques

4. principles of ergonomics

a. posture

b. environment

c. repetitive motion

C. Bloodborne and Airborne Pathogens

1. identification and transmission of bloodborne pathogens

a. HIV

b. HBV

2. identification and transmission of airborne pathogens

a. TB

b. cold/flu

c. RSV

D. OSHA standard precautions

1. OSHA standard precautions

2. personal protection equipment

E. Handwashing technique

1. use of hand washing criteria

2. demonstration

IV. Communication and Teamwork

A. Communication framework

1. goals

2. components of communication

3. types of communication

B. Communication strategies

1. supportive strategies

2. barriers to communication

3. consequences for poor communication

C. Listening, feedback, and assertiveness

1. methods for improving feedback

2. impact of positive self-image and assertive behavior

D. Intercultural communication

1. cultural diversity

2. skills for intercultural communication

E. Teamwork

1. traits of a team

2. role of leader

3. role of team member

4. characteristics of a non-effective team

5. team activities

6. benefits of effective teams

7. traditional teams

V. Ethical/ Legal Issues and Decision-making

A. Health Care Laws and Regulations

1. Terminology

a. accountability

b. assault

c. battery

d. fraud

e. law

f. legislation

g. liability

h. malpractice

i. negligence

j. regulation

k. responsibility

l. slander

2. Health care employment concepts

a. personal

b. patient

c. physician

3. Patient abuse and reporting requirements

a. children

b. elder

c. domestic

4. Risk management

a. role

b. function

c. reporting procedure

B. Regulatory Requirements and Agencies

1. professional certification, licensure and registration

2. Institutional certification/licensure

a. federal certification/medicare

b. state licensure

C. Federal regulations and standards

1. American disabilities act

2. medicare/health care finance administration

3. health and human services

4. food and drug administration

D. Voluntary accreditation

1. joint commission on accreditation of hospitals

2. national council for quality assurance

3. others

E. Legal guidelines for medical documentation

1. ownership of medical record

2. access

3. release of information

4. documenting in record

5. alteration

F. Health care legal situations

1. privacy

2. confidentiality

3. privileged communication

VI. Decision making in the Health Care Setting

A. Classifications of thinking

1. logical

a. deductive

b. inductive

2. critical

3. creative

4. directed

5. undirected

B. Decision Making Model

1. elements

2. process

3. application of decision making model

C. Ethical Health care decisions

1. Principles

a. beneficence

b. malfeasance

c. veracity

d. fidelity

e. justice

2. standard of conduct

a. code of ethics

b. scope of practice

3. ethical decision making

a. process

b. identification

c. facility policy

d. responsibility

e. ethics committee

f. allocation of medical resources

4. life and death issues

a. individual choices

b. influences of religion/culture

c. patient's family/significant other

d. health care facility

e. state/federal laws

f. advance directives (DNR)

D. Process improvement

1. definition

2. elements of process improvement

3. customer service/satisfaction

a. internal

b. external

4. methodologies

a. continuous quality improvement (CQI)

b. total quality improvement (TQM)

c. quality assurance (QA)

d. quality control

5. process improvement steps

6. application of steps