Official Course Description: MCCCD Approval: 11/23/99
LET162 20002-20066	LEC	3 Credit(s)	3 Period(s)
Introduction to Inmate Management
Effective inmate management techniques. Includes components of effective management and use of officer discretion. Criminal justice system, Arizona Government and correctional system structure also covered. Procedures for dealing with inmate discipline and classification, grievances, and use of force determinations. Prerequisites: Departmental Approval.

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MCCCD Official Course Competencies:
LET162   20002-20066	Introduction to Inmate Management

1.	Describe the fundamentals and characteristics of effective supervision. (I)
2.	Identify areas and activities requiring close supervision of inmates. (I)
3.	List key points in developing effective officer discretion. (I)
4.	Explain the constitutional background for the rights shared by all people. (II)
5.	Describe the procedures for maintaining inmate's constitutional rights. (II)
6.	Identify the structure of the court system. (II)
7.	Describe the types of lawsuits most commonly filed by inmates against correctional employees and agencies. (II)
8.	Identify the components of the Arizona State Government. (III)
9.	Identify the organizational structure of a correctional system. (IV)
10.	Describe methods used to deceive or manipulate staff. (V)
11.	Define "institutionalization". (VI)
12.	Describe the process of "prisonization". (VI)
13.	Describe the gang basis in institutions. (VI)
14.	Describe the use of and legal basis for the Inmate Discipline System. (VII)
15.	Describe the steps in the inmate discipline process. (VII)
16.	Compare and contrast criminal court and an administrative hearing. (VII)
17.	Explain the purpose and function of the inmate classification system. (VIII)
18.	Identify factors that contribute to an effective inmate grievance system. (IX)
19.	Identify the role of programs within the structure of a corrections system. (X)
20.	Describe cultural diversity and its application to the correction system. (XI)
21.	Describe the relationship between prejudice, power and institutionalized oppression. (XI)
22.	Explain issues correctional officers face when working with female inmates. (XII)
23.	Explain the legal aspects of "use of force" situations. (XIII)
24.	Define "deadly force" and the circumstances for its justified use. (XIII)
25.	Define "physical force" and the circumstances for its justified use. (XIII)

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MCCCD Official Course Outline:
LET162   20002-20066	Introduction to Inmate Management

I. Supervision and Management A. Definition B. Components 1. Communication 2. Guidance 3. Positive Reinforcement 4. Coaching 5. Encouraging 6. Concern for Health and Safety 7. Motivation C. Characteristics 1. Modeling Expected Behavior 2. Introducing/Encouraging New Concepts /Ideas 3. Settling Differences Fairly 4. Encouraging a Spirit of Cooperation D. Models 1. Authoritarian 2. Participative 3. Relationship to Inmates E. Consequences of Poor Supervision 1. Disciplinary Problems 2. Staff/Inmate Conflict 3. Morale 4. Escapes 5. Injury F. Close Supervision Requirement 1. Work 2. Living Areas 3. Recreation 4. Dining Areas 5. Religious Activities 6. Classrooms 7. Health Units/Medication G. Behavior Management 1. Firm and Fair 2. Giving and Expecting Respect 3. Providing Reasons for Decisions 4. Rule Maintenance 5. Consistent 6. Keeping Promises Made H. Female Inmates 1. Privacy Issues 2. "Knock and Announce Policy" 3. Male Correctional Officer's Responsibilities I. Discretion II. Criminal Justice System A. Law and Courts 1. Federal 2. State 3. Jurisdictions 4. Application of Law 5. Structure 6. Federal Circuit Court of Appeals 7. Roles B. Precedents C. Inmate Constitutional Rights 1. Consequences of Failure to Provide 2. Law Suits 3. Staff Responsibility III. Arizona Government A. Executive Branch B. Judicial Branch C. Legislative Branch IV. Correctional System Structure A. Director B. Assistant Director C. Adult Institutions D. Assistant Director Training and Human Resource E. Other Assistance Directors F. Wardens G. Deputy Wardens H. Bureau Administrator Staff Development/Training I. Uniformed Staff V. Manipulations and Set-Ups A. Types B. Reasons 1. Peer Status 2. Control 3. Autonomy 4. Personal Gain 5. Power Over Staff C. Identifying Signals 1. Over-Friendliness 2. Excessive Flattery 3. Sharing Rumors 4. Requesting Personal Information 5. Forming Personal Bonds 6. Excessive Dependency D. Likely Situations 1. New Employees 2. Overly Trusting/Naive 3. Overly Familiar 4. Not Confident 5. Complacent 6. Overly Rigid E. Female Inmates 1. Feelings of Guilt 2. Sexuality F. Information Verification 1. Observation 2. Questioning 3. Listening to Staff Conversations 4. Reading Private Materials G. Friendliness Vs Familiarity VI. Institutional Sociology A. Institutionalization 1. Regimentation 2. Diminished Choice 3. Loss of Sexual Activities 4. Loss of Individual Identity 5. Loss of Control of Environment 6. Loss of Privacy B. Prisonization 1. Defense Mechanisms 2. Social Structures C. Gangs 1. Basis 2. Criminal Intelligence Functions 3. Identifying Criteria 4. Staff Responsibility D. Female Inmates VII. Inmate Discipline System A. Discipline 1. Order 2. Management Tool 3. Punishment to Correct or Train 4. Supervision 5. Guidance/Control Used to Motivate B. Use 1. Protection of Rights 2. Reducing Litigation 3. Reinforcing Social Value System 4. Effect on Inmates 5. Participation 6. Referrals 7. Classification C. Legal Basis 1. Rights of Due Process 2. Notice 3. Adequate Defense 4. Appear 5. Appeal 6. Information in Writing D. Steps 1. Effective Communication 2. Action Required for Resolution 3. Action By Shift Commander 4. Coordinator of Discipline 5. Disciplinary Hearing Officer 6. Progressive Discipline 7. Officer Discretion 8. Reports E. Violations 1. Major 2. Minor 3. Group F. Rule of Evidence 1. Criminal Court 2. Administrative Hearing VIII. Inmate Classification System A. Purpose and Function 1. Protection of Public, Staff and Inmate 2. Protection of Due Process 3. Cost Effective Use of Resources 4. Aid to Program Planning B. Inmate Vs. Parole Classification System 1. Program Requirements 2. Disciplinary Requirements 3. Credits C. Factors 1. Public Risk 2. Institutional Risk 3. Need D. Reclassification 1. Role of Officer 2. Evaluations 3. Reports IX. Inmate Grievance System A. Purposes 1. Administrative Remedy 2. Alternative to Civil Suit 3. Lessened Burden on Courts B. Effectiveness Factors 1. Fair 2. Used Widely Without Bias 3. Solves Problems C. Categories of Grievances 1. Standard Staff 2. ADC Policy 3. Institutional Procedures 4. Medical D. Steps 1. Informal Attempt at Resolution 2. Formal Filing of Grievance 3. Appeal Process E. Forms 1. Inmate Grievance 2. Grievance Appeal 3. Grievance/Investigation Report 4. Supplement X. Corrections Systems Programs A. Purpose 1. Meeting Needs 2. Management Tool B. Educational 1. Academic 2. Vocational C. Counseling XI. Cultural Diversity A. Demographics 1. Society 2. Prison System B. Subcultures C. Prejudice and Power D. Institutionalized Oppression E. Values F. Stereotypes XII. Working With Female Inmates A. Gender 1. Gender Vs Sex 2. Gender Behavior 3. Applying Gender Roles 4. Cross-Gender Communication B. Characteristics 1. Historical Views 2. Social and Legal Changes 3. Emotional Issues 4. Medical Issues 5. Response to Male Staff 6. Attitude Toward Conflict 7. Work and Recreation 8. Discipline C. Privacy and Search Issues D. Inappropriate Staff/Inmate Relationships 1. Sexual Contact 2. Sexual Misconduct 3. Impact of Relationships E. Constitutional Guarantees 1. Laws and Penalties 2. Department Policy XIII. Use of Force A. Legal Aspects 1. Law 2. Policy 3. Responsibility B. Deadly Physical Force 1. Definition 2. Ultimate Degree 3. Last Resort 4. Justification C. Physical Force 1. Definition 2. Use 3. Justification D. Other Use of Force Incidents 1. Chemical Agents 2. Shotgun With Birdshot 3. 37mm Gas Gun 4. Electronic Stun/Capture Shields 5. Impact Weapons E. Unarmed Tactics F. Mechanical Restraints G. Reporting Procedures 1. Notification of Supervisor 2. Incident Reports 3. Force Reports

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