Maricopa Community Colleges  HCC208   20002-20015 
Official Course Description:   MCCCD Approval:  12/14/99
HCC208      20002-20015 LEC 1 Credit(s) 1 Period(s)
Health Care Leadership
Introduction to concepts and skills required of health care leaders. Discussion of leadership styles and conflict management. Application of motivation, delegation, and communication techniques to teamwork and leadership. Prerequisites: HCC101, HCC103, HCC105, HCC107, HCC109, HCC140, HCC151, and HCC153.
 
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MCCCD Official Course Competencies:
 
HCC208   20002-20015 Health Care Leadership
1. Compare and contrast leadership and management. (I)
2. In selected, simulated health care situations, select the appropriate leadership style. (I)
3. In selected, simulated health care situations, apply communication skills appropriate to a health care leader. (I)
4. In selected, simulated health care situations, describe selected motivational techniques to enhance employee and organizational productivity and effectiveness. (II)
5. In selected, simulated health care situations, recognize appropriate use of power and authority. (III)
6. In selected, simulated health care situations, apply appropriate conflict management strategies. (IV)
7. In selected, simulated health care situations, use delegation within the health care environment. (V)
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MCCCD Official Course Outline:
 
HCC208   20002-20015 Health Care Leadership
    I. Leadership/Management
        A. Definitions and scope
        B. Characteristics and qualities of leaders and managers
        C. Differentiation between leadership and management in organizational settings
        D. Identification of leadership styles
        E. Effective and ineffective leadership styles
        F. Application of leadership styles to variety of situations
        G. Components of the communication process
        H. Leadership communication skills
        I. Effective communication use within organizations
        J. Effective communication with bosses and other departments
        K. Application of communication techniques as a leader/manager
      II. Motivation
          A. Foundations of motivation
          B. Theories of motivation
          C. Motivational and reinforcement tools
          D. Motivational strategies to increase productivity and effectiveness
        III. Power and Authority
            A. Definition and impact of power and authority
            B. Types and uses of power as a leader
            C. Formal and informal authority
            D. Definition and effective uses of leadership power
            E. Definition and uses of politics in organizations
            F. Relationship between power and politics
            G. Determination or effective use of power and authority
          IV. Conflict Management
              A. Definition of conflict
              B. Contributing factors in health care setting
              C. Conflict management process
              D. Resolution response strategies
              E. Factors influencing choice of conflict management responses
              F. Health care situations
              G. Evaluation of conflict management responses
            V. Delegation
                A. Definition and uses of delegation
                B. Five rights of delegation
                C. Authority, responsibility, and accountability in delegation
                D. Job analyses and the delegation process
                E. Needed skills to delegate tasks
                F. Time management principals
                G. Use of ABC prioritization
                H. Evaluation of the delegation process
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