Maricopa Community Colleges  CIS191EA   19996-20086 
Official Course Description: MCCCD Approval: 07/22/08
CIS191EA 19996-20086 L+L 3 Credit(s) 4 Period(s)
NetWare Service and Support
Knowledge and skills of administration, software installation and configuration. Prevent, diagnose, and resolve problems relating to storage devices, workstations, printing, server and network.
Prerequisites: A solid background in DOS Windows and NetWare or permission of Instructor.
Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
CIS191EA   19996-20086 NetWare Service and Support
1. Solve problems using a systematic troubleshooting process. (I)
2. Use electronic research tools to gather information needed in the troubleshooting process. (II)
3. Install and troubleshoot network boards and cables for Ethernet and token ring networks. (III)
4. Install and troubleshoot network storage devices. (IV)
5. Prevent, diagnose, and resolve problems with workstations. (V)
6. Prevent, diagnose, and resolve network printing problems. (VI)
7. Prevent, diagnose, and resolve problems with the server and network. (VII)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
CIS191EA   19996-20086 NetWare Service and Support
    I. Systemic Troubleshooting Process
        A. Defined
        B. Steps
          1. Gathering Information
          2. Developing a Plan
          3. Executing a Plan
          4. Documenting the Solution
        C. Diagnostic Software
        D. Electrostatic Discharge
        E. Documenting the Network
      II. Electronic Research Tools
          A. Internet Services
          B. SupportSource
        III. Cabling and Network Boards
            A. Types
            B. Token Ring Network
            C. Ethernet Network
            D. Fiber Distributed Data Interface (FDDI)
            E. Asynchronous Transfer Mode (ATM)
          IV. Storage Devices
              A. Hard Disk Principles
                1. Purpose
                2. Interface types
              B. Disks
              C. File Storage
                1. Partitions and Volumes
                2. Spanning Hard Disks
                3. Mirroring Hard Disks
              D. CD-Rom
            V. Novell Client
                A. Architecture
                  1. Components
                  2. Drivers
                  3. Communications Protocols
                B. Tools
              VI. Network Printing
                  A. Queue-Based
                  B. Steps for Troubleshooting
                    1. Physical Connections
                    2. Configuration
                  C. Locations
                    1. Workstation
                    2. Print Queue
                    3. Print Server
                    4. Remote Printer Workstation
                    5. Printer
                VII. Server and Network
                    A. Software
                      1. Patches
                      2. NetWare Loadable Modules (NLMs)
                    B. Abends and Lockups
                    C. Performance Problems
                    D. Protocol Analyzer
                    E. Repair and Recovery Plan
                Go to Description    Go to top of Competencies    Go to top of Outline