Maricopa Community Colleges  AMX152   19996-20086 
Official Course Description: MCCCD Approval: 07/22/08
AMX152 19996-20086 LEC 2 Credit(s) 2 Period(s)
Corporate Collections
Overview of the collection process in the corporate credit card industry. Roles and duties of the collection analyst and analysis of delinquent corporate credit cards emphasized. Collection techniques, customer service issues, and procedures for working an account also covered.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
AMX152   19996-20086 Corporate Collections
1. Explain the collection philosophy. (I)
2. State the differences in the roles of the credit and collection analyst. (II)
3. Summarize appropriate telephone techniques for collection calls. (II)
4. Define the market segments for the corporate card. (II)
5. Define hierarchy levels. (II)
6. Explain corporate card billing options. (II)
7. Summarize the benefits and options of the corporate card. (II)
8. Summarize the analyzation process. (III)
9. Analyze an account and determine appropriate action. (III)
10. Summarize the various procedures of working an account. (IV)
11. Explain customer service issues in a pending case. (V)
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MCCCD Official Course Outline:
 
AMX152   19996-20086 Corporate Collections
    I. Collections
        A. Philosophy
        B. Analyst Role
        C. Tools
        D. Telephone Technique
          1. Type of Customer
          2. Parts of the Call
        E. Compliance
          1. Regulations
          2. Policies
      II. Corporate Card Product Knowledge
          A. Market Segments
            1. Small Business
            2. Middle Market
            3. Large Market
          B. Hierarchy
            1. Master Account
            2. Intermediate Control
            3. Basic Control
          C. Billing Options
            1. Individual
            2. Central
            3. Cardless Central Billing
          D. Protection Plans
            1. Selective
            2. Expanded
          E. Cash Options
          F. Management Information Reports
            1. Monthly Account Control
            2. Quarterly Spending Analysis
            3. Vendor Analysis
            4. Customer Activity
            5. Airline Credit
          G. Additional Features
        III. Analyzation
            A. Factors
            B. Process
            C. Strategy
          IV. Working An Account
              A. Dunning Strategies
              B. Communication
              C. Credit Bureau
              D. Workstate
              E. Bankruptcy
              F. Terms/Settlement
              G. Outside Agency/Legal
              H. Acceleration
            V. Customer Service
                A. Preliminary Procedure
                B. Review
                C. Cases
                  1. Set-up
                  2. Screens
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