| 1.
|
Explain department functions and basic duties of a Fraud
Representative. (I)
|
| 2.
|
Demonstrate ability to perform basic duties of a Fraud Representative.
(I-V)
|
| 3.
|
Utilize a computer system to perform various cardmember services and
functions. (II)
|
| 4.
|
Explain general account procedures. (III)
|
| 5.
|
Practice general account procedures. (III)
|
| 6.
|
Demonstrate ability to make notations, add temporary holds and update
information on a cardmember's account. (III)
|
| 7.
|
Differentiate between types of reports and memos. (IV, V)
|
| 8.
|
List steps for processing a report. (IV)
|
| 9.
|
Summarize procedures for using various memos. (V)
|
| 10.
|
Use various types of reports and memos. (IV, V)
|
|