| 1.
|
Summarize how purpose, mission and values influence a corporation. (I)
|
| 2.
|
Explain the function of the Collections Department. (II)
|
| 3.
|
Define installment and revolving credit. (III)
|
| 4.
|
Explain the life cycle of a credit card account. (III)
|
| 5.
|
Summarize various credit card products and features. (IV)
|
| 6.
|
Differentiate between basic features and added-value features. (IV)
|
| 7.
|
Examine laws and regulations that govern credit card collection
practices. (V)
|
| 8.
|
Explain collection policies and procedures. (VI)
|
|