| 1.
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Identify the rules and regulations regarding billing statements. (I)
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| 2.
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Explain the information found on a billing statement. (I)
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| 3.
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Summarize the billing statement process. (I)
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| 4.
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Demonstrate ability to process a billing statement. (I)
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| 5.
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Differentiate between the various finance charges. (II)
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| 6.
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Calculate finance charges. (II)
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| 7.
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Identify rules and regulations that govern the payment process. (III)
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| 8.
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Explain the various methods of payment. (III)
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| 9.
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Summarize the payment process. (III)
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| 10.
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Demonstrate the ability to process payments. (III)
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