Maricopa Community Colleges  CSR151   19986-20012 
Official Course Description:   MCCCD Approval:  05/26/98
CSR151      19986-20012 L+L 2 Credit(s) 4 Period(s)
Credit Card Technology
Overview of computers in the credit card industry. Various computer screens and computer telephony integration system emphasized. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
CSR151   19986-20012 Credit Card Technology
1. Interpret information found on various computer screens. (I)
2. Use appropriate icons to locate customer information. (II, III)
3. Explain the procedure to update a customer account. (IV)
4. Identify the components of a computer telephony integration system and explain their relationship. (V)
5. Utilize a computer telephony integration system to service a cardholders account. (V)
6. Demonstrate the ability to service cardmember accounts using the appropriate computer screens. (I-V)
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MCCCD Official Course Outline:
 
CSR151   19986-20012 Credit Card Technology
    I. Computer Screens
        A. Types
          1. Primary
          2. Menus
          3. Icons
          4. Pop-Up Windows
        B. Access
        C. Fields
      II. Information
        III. Icons
            A. Types
            B. Information
            C. Use
          IV. Updates
              A. Types
              B. Screens
              C. Procedures
            V. Computer Telephony Integration System
                A. Components
                B. Function
                C. Use
                D. Procedures
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