Official Course Description: MCCCD Approval: 06/23/98
AJS289AG 19986-20044	LEC	0.50 Credit(s)	0.50 Period(s)
Negotiation Techniques for First Responders
Crisis negotiating for peace officers responding to the scene of a barricaded situation. Prerequisites: Certified peace officer or permission of instructor

Go to Competencies    Go to Outline
 

MCCCD Official Course Competencies:
AJS289AG   19986-20044	Negotiation Techniques for First Responders

1.	Describe the types of barricaded subjects. (I)
2.	Identify objectives for first responders in critical incident negotiations. (II)
3.	Describe situation dynamics and how they are used to control the situation. (III)
4.	Describe communication techniques involved in negotiations. (IV)
5.	Describe the concepts involved in "active listening." (V)
6.	Use "active listening" skills. (V, VI)

Go to Description    Go to top of Competencies
 

MCCCD Official Course Outline:
AJS289AG   19986-20044	Negotiation Techniques for First Responders

I. Types of barricaded subjects A. Trapped criminals B. Suicidal individuals C. Psychotics D. Terrorists E. Combination of the above II. Objectives of a critical incident telephone negotiation A. Calm the situation B. Stabilize the situation C. Insure officer safety D. Reduce further violence III. Situation dynamics A. Contain B. Stabilize C. Officer safety D. Organizational procedures IV. Questioning and communication techniques A. Calm the situation B. Gather intelligence C. Reassurance D. Avoid soliciting demands E. Use "active listening" skills V. "Active listening" A. Emotional labeling B. Paraphrasing C. Reflecting/mirroring D. Effective pauses E. Minimal encouragers F. "I" messages G. Open-ended questions VI. "Active listening" exercises

Go to Description    Go to top of Competencies    Go to top of Outline