| 1.
|
Define terms related to international rate construction. (I)
|
| 2.
|
Identify and explain forms used in international bookings. (I)
|
| 3.
|
Demonstrate ability to provide on-line customer service to special
programs and groups. (I)
|
| 4.
|
Demonstrate ability to provide customer service to mishandled
customers. (I)
|
| 5.
|
Identify procedures for and complete advanced passenger iteneraries.
(I)
|
| 6.
|
Explain Prepaid Ticketing Advice (PTA) procedures. (II)
|
| 7.
|
Demonstrate ability to use a PTA flowchart. (II)
|
| 8.
|
Explain procedures for endorsement, issue and reissue of international
tickets. (III)
|
| 9.
|
Calculate international ticket reissues. (III)
|
| 10.
|
Demonstrate procedures for completing ticket endorsements. (III)
|
| 11.
|
Explain international travel document requirements. (III)
|
| 12.
|
Identify procedures for dealing with itinerary change reissues. (III)
|
| 13.
|
Explain procedures for tariff filings. (IV)
|
| 14.
|
Use various airline computer systems. (V)
|
|