Maricopa Community Colleges  CPD127   19974-20086 
Official Course Description: MCCCD Approval: 07/22/08
CPD127 19974-20086 LEC 1 Credit(s) 1 Period(s)
Workplace Resolution and Negotiation Strategies
Basic workplace conflict resolution and negotiation strategies. Includes establishing and maintaining effective working relationships as well as options and alternatives to conflict resolution .
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CPD127   19974-20086 Workplace Resolution and Negotiation Strategies
1. Identify and describe common workplace disagreements. (I)
2. Identify and describe elements that contribute to conflict. (I)
3. Describe essential communication skills for workplace conflict resolutions. (II)
4. Evaluate assertive behaviors in various workplace conflict situations. (II)
5. Explain the steps in preparing for a negotiation situation in the workplace. (III)
6. Explain various negotiation methods. (III)
7. Identify and describe alternatives to conflict resolution. (III)
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MCCCD Official Course Outline:
 
CPD127   19974-20086 Workplace Resolution and Negotiation Strategies
    I. Conflict
        A. Common Workplace Disagreements
        B. Origins
        C. Contributing Elements
        D. Identification
        E. Assessment
      II. Skills
          A. Communication
            1. Listening
            2. Paraphrasing
            3. "I Messages"
            4. Feedback
            5. Workplace Applications
          B. Assertiveness
            1. Behaviors
            2. Self-Assessment
            3. Applications
          C. Relationship
            1. People Vs. Problem
            2. Emotion Control
            3. Stress Control
        III. Negotiations
            A. Steps
            B. Methods
            C. Preparation
            D. Evaluation Criteria
            E. Goals
              1. Setting
              2. Limits
          IV. Options and Alternatives to Conflict Resolutions
              A. Types
              B. Implementation
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