Maricopa Community Colleges  CSR162   19966-19986 
Official Course Description: MCCCD Approval: 06/25/96
CSR162 19966-19986 LEC 3 Credit(s) 3 Period(s)
Pharmacy Operations for the Customer Service Representative
Customer service responsibilities in pharmacy operations. Includes procedures for prescription dispensing and drug distribution in the retail setting. Inventory control, packaging and storage, in addition to computer usage and third party operations. Prerequisites: CSR160.
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MCCCD Official Course Competencies:
 
CSR162   19966-19986 Pharmacy Operations for the Customer Service Representative
1. Describe responsibilities of the customer service representative with regard to inventory control and quality assurance. (I)
2. Explain procedures for maintenance of pharmacy supply inventories. (I)
3. Describe retrieval of drug items from storage. (II)
4. Explain procedures for use of drug dispensing equipment. (III)
5. Describe potential hazards in the pharmacy. (IV)
6. List procedures for promoting environmental safety. (IV)
7. Outline procedures for packaging and labeling of drug products. (V)
8. Identify steps in prescription dispensing that must be performed by a pharmacist. (V)
9. Differentiate between roles of the pharmacist and the technician in the drug control and distribution process. (V, VII, IX)
10. Demonstrate the clerical functions in the dispensing of prescriptions. (VI)
11. Transcribe specific orders onto a prescription label utilizing lay terminology and equivalent household measurements. (VI)
12. Describe clerical procedures for dispensing controlled drugs. (VII)
13. Explain procedures for distribution of controlled drugs. (VII)
14. Describe use of health/prescription accessories sold in pharmacies. (VIII)
15. Explain specific uses for a computerized drug system. (IX)
16. List ways computers are used in pharmacies. (IX)
17. Explain procedures for maintaining patient medication profiles. (IX)
18. Explain procedures for dealing with third party claims and prescriptions. (X)
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MCCCD Official Course Outline:
 
CSR162   19966-19986 Pharmacy Operations for the Customer Service Representative
    I. Inventory Control
        A. Responsibilities
        B. Purchases
        C. Packing Lists
        D. Invoicing
        E. Orders
        F. Shelf-Life
        G. Damaged Goods
        H. Quality
      II. Storage
          A. Organization
          B. Drug Names
          C. Supply Names
          D. Storage Conditions
          E. Regulations
          F. Access/Retrieval
        III. Pharmacy Equipment
            A. Types
            B. Functions
            C. Maintenance
          IV. Environmental Safety
              A. Fire
              B. Caustic and Hazardous Materials
              C. Controlled Substances
              D. Accident/Injury
              E. Contamination
              F. Robbery
            V. Legal Requirements
                A. Packaging
                B. Labeling
                C. Dispensing
                C. Laws
                D. Pharmacist's Role
              VI. Pharmacy Prescriptions
                  A. Patient Medication Profiles
                  B. Labels
                    1. Terminology
                    2. Household Equivalents
                  C. Cost Calculations
                  D. Cash Register Functions
                  E. Telephone Communications
                VII. Controlled Drugs
                    A. Special Procedures
                    B. The Law
                    C. Pharmacist's Role
                  VIII. Health and Prescription Accessories
                      A. Uses
                      B. Recommendations
                    IX. Computerized Systems
                        A. Data Input
                        B. Recordkeeping
                          1. Patient Profiles
                          2. Dispensing of Medication
                          3. Prescription Information
                          4. Management Reports
                        C. Drug Profiles
                      X. Third Party Claims and Prescriptions
                          A. Accessing the System
                          B. Customers Not in System
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