| Official Course Description: MCCCD Approval: 06/25/96 | |||
|---|---|---|---|
| CSR160 19966-19986 | LEC | 1 Credit(s) | 1 Period(s) |
| Pharmacy Practice for the Customer Service Representative | |||
| Orientation to customer service responsibilities in pharmacy practice. Includes educational and licensure requirements as well as basic functions of the pharmacy and the customer service representative Prerequisites: Departmental Approval. | |||
| MCCCD Official Course Competencies: | |
|---|---|
| CSR160 19966-19986 | Pharmacy Practice for the Customer Service Representative |
| 1. | Describe the historical development of pharmaceutical services. (I) |
| 2. | List educational and licensure requirements for health occupation careers. (II) |
| 3. | Describe the basic functions of a pharmacy. (III) |
| 4. | Describe the services provided by pharmacy customer service representatives. (III) |
| 5. | Define ethical and legal standards of pharmacy practice. (III, IV) |
| 6. | Differentiate between ethical and unethical actions of pharmacy employees. (III, IV) |
| 7. | List pharmacy regulatory agencies. (IV) |
| 8. | Describe the major federal and state pharmacy regulations. (IV) |
| MCCCD Official Course Outline: | |
|---|---|
| CSR160 19966-19986 | Pharmacy Practice for the Customer Service Representative |
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