Maricopa Community Colleges  AJS290BC   19966-20044 
Official Course Description: MCCCD Approval: 06/25/96
AJS290BC 19966-20044 LEC 1 Credit(s) 1 Period(s)
Police Supervision
Skills needed to be an effective frontline supervisor, including personnel relations, communication techniques and administrative policies and procedures. Prerequisites: None.
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MCCCD Official Course Competencies:
 
AJS290BC   19966-20044 Police Supervision
1. Identify and describe the basic qualities and skills necessary to become an effective police supervisor.(I)
2. Identify and describe major techniques used in the supervision of police.(II)
3. Explain the concept of service oriented policing and describe its four basic models.(III)
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MCCCD Official Course Outline:
 
AJS290BC   19966-20044 Police Supervision
    I. Qualities and Skills of Supervisors
        A. Qualities
          1. Personal Values
          2. Ethics
        B. Skills
          1. Leadership
          2. Communications
          3. Time Management
      II. Techniques Used in Supervision
          A. Motivation
            1. Maslow's Hierarchy of Needs
            2. ERG Theory
            3. Achievement, Power and Affiliation
            4. Herzberg's Motivation-hygiene Theory
          B. Goal Setting
            1. Multiplicity of Goals
            2. Real vs. State Goals
          C. Performance Evaluation
            1. Goal of the Supervisor
            2. Reliability and Validity
            3. Job Analysis
          D. Employee-Oriented Supervision: Empowerment and Participation
            1. EM-POWER-MENT
            2. Delegation
            3. Ownership-Lonership
            4. Participation
          E. Employee-Oriented Supervision: Conflict Resolution
            1. Role of the Supervisor
            2. Sources of Conflict
            3. Value of Conflict
          F. Stress Management
            1. Implications for Individuals
            2. Implications for the Organization
            3. Medical Findings
            4. Sources of Stress
        III. Service Oriented Policing
            A. Teamwork
              1. Role of the Supervisor
              2. Characteristics of the Situation
              3. Characteristics of the Perceiver
              4. Characteristic of the Perceived
              5. Team Building
            B. Community Oriented Policing
              1. Mission
              2. Responsibility of Supervisor
            C. Problem Oriented Policing
              1. Departmental Strategy
              2. Aleric Street Process
              3. Response to Gangs
              4. Implementation
              5. Problem Analysis
            D. Total Quality Services
              1. Alignment
              2. Development of Action Plan
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