MCCCD Official Course Competencies:

BHS261  1995 Summer I – 2012 Fall

Program Management

1.

Describe community agencies at federal, state and local levels. (I)

2.

Define program planning procedures for community agencies. (II)

3.

Plan and organize a training package for the management of a community agency. (III)

4.

Describe the responsibilities within a community agency. (IV)

5.

Develop job descriptions for hiring personnel. (IV)

6.

Refer clients to appropriate agencies. (V)

7.

Write a proposal for the formation of a new agency. (VI)

8.

Describe the special problems experienced by the community agency. (VII)

MCCCD Official Course Outline:

BHS261  1995 Summer I – 2012 Fall

Program Management

I. Agencies

A. Federal

B. State

C. County

D. Local

E. Private Agencies

II. Comprehensive Program Planning

A. Analyzing Needs

B. Resources Available

C. Delivery and Implementation

III. Training and Supervising Employees

A. Agency Procedures

B. Areas of Responsibility

C. Skills Workshops

D. Client Contact

IV. Agency Duties

A. Job Descriptions

B. Hiring Personnel

C. Managing the Agency

D. Monitoring Expenditures

E. Raising Funds

F. Evaluating Services

G. Maintaining Client Records

V. Difficult Referrals

A. Clients Outside Province of Agency

B. Clients not Complying with Agency Rules

C. Clients with Medical Problems

D. Clients Already in Treatment Elsewhere

VI. Proposal Writing

A. Goals and Objectives

B. Implementation Plan

C. Evaluation Criteria

VII. Special Problems

A. Volunteers

B. Upgrading Services

C. Funding

D. Compliance with Funding Regulations

E. Relationships with Other Employees