Maricopa Community Colleges  BHS151   19946-20012 
Official Course Description:   MCCCD Approval:  05/24/94
BHS151      19946-20012 LEC 3 Credit(s) 3 Period(s)
Communication Skills in Counseling I
Development of communication skills important in establishing and maintaining effective helping relationships. Emphasis on rapport building, effective listening skills, appropriate feedback and the helping process. Prerequisites: BHS105 with a grade of "C" or better.
 
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MCCCD Official Course Competencies:
 
BHS151   19946-20012 Communication Skills in Counseling I
1. Describe the counseling process and the stages of progression a paraprofessional counselor. (I)
2. Explain the difference between paraprofessional counseling, interviewing, and psychotherapy. (II)
3. Demonstrate necessary skills for establishing and maintaining a helping relationship. (III)
4. Demonstrate the ability to establish rapport. (III, IV)
5. Use necessary skills for effective listening. (IV)
6. Identify non-verbal communications and their implications. (IV)
7. Demonstrate the following skills: confronting, self-disclosure and dealing with resistant clients. (IV)
8. Identify the various counseling settings. (V)
9. Demonstrate the ability to provide appropriate feedback. (VI)
10. Demonstrate the ability to receive and act upon feedback from peers. (VI)
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MCCCD Official Course Outline:
 
BHS151   19946-20012 Communication Skills in Counseling I
    I. Helping Process
        A. Relationship
        B. Stages
        C. Dilemmas
        D. Outcomes
      II. Types of Helping
          A. Interviewing
          B. Paraprofessional
          C. Psychotherapy
          D. Role of Supervision
        III. Helping Relationship
            A. Definition
            B. Immediacy
            C. Steps to Establish Trust
            D. Building Rapport
            E. Confidentiality
            F. Environment
          IV. Helping Skills
              A. Rapport Building
              B. Effective Listening
                1. Listening
                2. Leading
                3. Reflecting
              C. Questioning
              D. Confrontation
              E. Non-Verbal Communication
              F. Self-Disclosure
            V. Counseling Settings
                A. Crisis
                B. Loss
                C. Family
                D. Marriage
                E. Schools
                F. Hospital
                G. State Hospital
                H. Private Agencies
                I. Other
              VI. Feedback
                  A. Giving
                    1. Client
                    2. Peer
                  B. Receiving
                    1. Client
                    2. Peer
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