Maricopa Community Colleges  AIR106   19916-20082 
Official Course Description: MCCCD Approval: 11/27/90
AIR106 19916-20082 LEC 3 Credit(s) 3 Period(s)
Reservations/Sales Training III
Expands on concepts and techniques of reservations/sales. Includes expanded miscellaneous functions and introduces advanced seat assignments, phone operation, and ticketing.
Prerequisites: AIR104.
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MCCCD Official Course Competencies:
 
AIR106   19916-20082 Reservations/Sales Training III
1. Define and explain terms related to Advanced Seat Assignments. (I)
2. Write and perform the entry to assign, cancel, and change advanced seat assignments. (I)
3. Define and explain terms related to passenger boarding totals and history. (II)
4. Write and perform entries required to build specialty Passenger Name Records. (II)
5. Write and perform entries required for waitlisting and changing segment status. (II)
6. Identify the Boeing 747 and Boeing 757 aircraft features. (III)
7. Demonstrate phone operation procedures. (IV)
8. Define the purposes of specialty services. (IV)
9. Identify the components of a ticket. (V)
10. Write the appropriate entries to complete the ticket. (V)
11. Determine the form of payment and complete the necessary paperwork for the payment. (V)
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MCCCD Official Course Outline:
 
AIR106   19916-20082 Reservations/Sales Training III
    I. Advanced Seat Assignment
        A. Introduction
        B. Displays
        C. Entries
        D. Error Responses
        E. Additional Considerations
      II. Miscellaneous Functions
          A. Non-revenue Passenger Name Records
            1. Non-Revenue Travel Codes
            2. Positive Space Passenger Name Records
            3. Space Available Passenger name Records
          B. Passenger Boarding Total
            1. Entry
            2. Display
          C. Waitlisting
            1. Entries
            2. Policy
          D. Changing Segment Status
            1. Segment Status Codes
            2. Entries
          E. Passenger Name Record History
            1. Entry
            2. Display
          F. Inter-Island Passenger Name Records
        III. Aircraft Features
            A. Boeing 757
            B. Boeing 747
              1. First Class Service
              2. Business Class Service
          IV. Phone Operation
              A. Basic Operating Techniques
              B. Special Services
            V. Ticketing
                A. Basic Information
                  1. Introduction
                  2. Pre-Printed Areas
                  3. Required Entries
                  4. Conditional Entries
                  5. Open Jaw
                  6. Combinability
                B. Forms of Payment
                  1. Cash
                  2. Check
                  3. Credit Card
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