Official Course Description: MCCCD Approval: 07/22/08
AJS231 19906-20086	LEC	2 Credit(s)	2 Period(s)
Interpersonal Crisis Intervention
Designed to enhance the skills of detention personnel in handling crises that they may encounter in the course of their work. Focuses on skills for handling interpersonal crises: incidents between offenders, between offenders and officers, and between officers themselves. Prerequisites: PSY101.

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MCCCD Official Course Competencies:
AJS231   19906-20086	Interpersonal Crisis Intervention

1.	Define key terms and principles related to the definition of crisis and crisis intervention theory. (I)
2.	Identify the major steps in the interpersonal crisis intervention model. (I)
3.	Explain the impact of values, needs, and assumptions on interpersonal communications. (II)
4.	Identify stressors from the perspectives of both the officer and the offender. (III)
5.	Identify strategies for controlling stress to avoid crisis. (III)
6.	Recognize visual and verbal clues to assess the nature and extent of a potential crisis situation and to determine a course of action. (IV)
7.	Recognize the parameters for use of force, use of deadly force, use of chemical agents and mechanical restraints, and use of interpersonal communication skills in controlling crisis situations. (V)
8.	Demonstrate the five steps of the clarifying process. (VI)
9.	Demonstrate techniques for identifying crisis situations over the telephone, surfacing issues and problems arising during telephone conversations, and mediating and resolving crisis situations over the telephone. (VII)
10.	Describe the roles and processes of contracting for resolution and following up with an offender in crisis resolution. (VIII)
11.	Identify the symptoms of post-crisis trauma. (IX)
12.	Identify resources and techniques for addressing Post-Crisis Trauma (on both an individual and agency basis). (IX)

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MCCCD Official Course Outline:
AJS231   19906-20086	Interpersonal Crisis Intervention

I. Introduction to Crisis Intervention A. Definition of Crisis B. Crisis Intervention Theory C. The Interpersonal Crisis Intervention Model II. Barriers to Effective Communication A. A Communication Model B. The Effect of Values on Communication C. The Effect of Needs on Communication D. The Effect of Assumptions on Communication III. Stress and Crisis A. The Link Between Stress and Crisis B. Types and Causes of Stress for Officers and Offenders C. The Effects of Stress D. Strategies of Avoiding and Coping with Stress IV. Assessment A. Definition of Assessment B. Observation Skills C. Effective Listening Techniques V. Control A. Asserting Control B. Use of Force C. Use of Interpersonal Skills to Gain Control VI. Clarifying A. Attending Skills B. Paraphrasing Skills C. Reflection of Feelings Skills D. Summarizing E. Probing VII. Crisis Over the Telephone A. Identifying Crisis Situations B. Key Steps in Dealing With Crisis Over the Telephone VIII. Resolution and Follow-up With the Offender A. Contracting for Resolution B. Follow-up With Offender IX. Post-Crisis Trauma (PCT) A. Symptoms of PCT B. Coping With PCT C. Dealing With Individual Barriers to Handling PCT D. Dealing With Agency Barriers to Handling PCT

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