| 1.
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Identify both the constructive and destructive aspects of conflict.
(I)
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| 2.
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Identify and describe the conflict cycle. (I)
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| 3.
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Describe the factors that lead to escalation and de-escalation of a
dispute. (I)
|
| 4.
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Identify and describe the types of conflict. (I)
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| 5.
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Identify and practice skills needed for effective communication. (II)
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| 6.
|
Examine personal values, perceptions, assumptions, and styles of
communication. (III)
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| 7.
|
Identify and describe behaviors associated with conflict resolution
styles. (III)
|
| 8.
|
Identify and evaluate one's own predominant conflict resolution style.
(III)
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| 9.
|
Apply one's knowledge of conflict resolution techniques in role
playing situations. (IV)
|
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