Official Course Description:  MCCCD Approval:  6-22-2010
CNT178  2010 Fall – 2011 Summer II	L+L  4.0 Credit(s)  6.0 Period(s)  5.4 Load  Occ
CCNA: Voice
Introduction to IP telephony for Medium and Small Organizations networks.  Covers Packet Voice Technologies, Configuring Voice Interfaces, Voice Dial Peers, VoIP Signaling, Cisco Unified Communications Manager Express (CUCME), Cisco Unity Express (CUE) and Call Control.  Includes data and voice integration solutions at the network-access level. Prerequisites: CNT170 or CNT170AA, or CCNA Certification, or permission of Instructor.   Course Notes: CNT178 may be repeated for a total of Twelve  (12) credit hours.

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MCCCD Official Course Competencies:
CNT178  2010 Fall – 2011 Summer II	CCNA: Voice

 

1.         Describe the components of the Cisco Unified Communications Architecture. (I)

2.         Explain Public Switched Telephone Network (PSTN) components and technologies. (II)

3.         Describe VoIP components and technologies. (III)

4.         Explain gateways, voice ports, and dial peers to connect to the PSTN and service provider networks. (IV)

5.         Describe a Cisco network to support VoIP. (V)

6.         Describe using Cisco Configuration Assistant with a Cisco Unified Communications 500 Series for Small Business (UC500). (VI)

7.         Explain how to use Cisco Unified Communications Manager Express (CUCME)to support endpoints using CLI. (VII)

8.         Explain voicemail features using Cisco Unity Express (CUE). (VIII)

 

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MCCCD Official Course Outline:
CNT178  2010 Fall – 2011 Summer II	CCNA: Voice

 

I.          Cisco Unified Communications Architecture

            A.     Infrastructure and endpoints

            B.     Call processing agent

            C.     Messaging

            D.     Auto attendants and Interactive Voice Response (IVRs)

II.        PSTN components and technologies

            A.     Services

            B.     Time division and statistical multiplexing

            C.     Supervisory, information, and address signaling

            D.     Numbering plans

            E.      Analog circuits and digital voice circuits

            F.      Public Branch Exchange (PBX), trunk lines, key-systems, and tie lines

III.       VoIP components and technologies

            A.     Voice packetization

            B.     Real-time Transport Protocol (RTP) and Real-time Transport Control Protocol (RTCP)

            C.     Codecs

            D.     H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), and Skinny Client Control Protocol (SCCP)

IV.       Gateways, voice ports, and dial peers

            A.     Dial plan

            B.     Voice gateways

            C.     Voice ports

            D.     Call-legs

            E.      Dial peers

V.        Voice over Internet Protocol (VoIP)

            A.     Virtual Local Area Networks (VLANS)

            B.     Switched infrastructure

            C.     Power over Ethernet (PoE)

            D.     Quality of Service (QOS) and Voice Quality

VI.       UC500

            A.     Cisco Configuration Assistant

            B.     Dial plan and voicemail

            C.     SIP trunk

            D.     Voice system

VII.     CUCME

            A.     Software components

            B.     Dynamic Host Configuration Protocol (DHCP), Network Time Protocol (NTP), and Trivial File Transfer Protocol (TFTP)

            C.     ephones and ephone-dns

            D.     Call-transfer

            E.      Voice productivity features

            F.      Music on Hold

VIII.    CUE

            A.     Hardware

            B.     Features

            C.     AutoAttendant

            D.     Voicemail