MCCCD Official Course Competencies:

CSI216  2009 Summer I – 2011 Spring

Credit Card Account Services I

1.         Describe various company roles and responsibilities. (I)

2.         Review credit bureau basics. (I)

3.         Identify credit terms. (I)

4.         Explain a credit portfolio history. (II, IV)

5.         Identify and describe commonly used system tools. (III)

6.         Explain procedures for navigation of online systems. (III)

7.         Demonstrate use of online systems and tools. (III)

8.         Describe techniques for accessing accounts. (III)

9.         Explain criteria and procedures for an information search. (III)

10.       Complete an information search. (III)

11.       Review and add notes to cardmember accounts. (III)

12.       Differentiate between queues and letters. (III)

13.       Describe federal and state regulations with regard to credit applications. (IV)

14.       Compare and contrast account application methods. (IV)

15.       Explain account terms and conditions. (IV)

16.       Describe account features and products. (IV)

MCCCD Official Course Outline:

CSI216  2009 Summer I – 2011 Spring

Credit Card Account Services I

I.          Roles and Responsibilities

            A.        Department

            B.        Individual

II.        Credit Bureau

            A.        Terminology

            B.        Basics

                        1.         Types of Information

                        2.         Use of Information

                        3.         History

            C.        Portfolios

                        1.         Description

                        2.         Use

III.       Systems

            A.        Basics

                        1.         Guest Connect

                        2.         Background System

            B.        Tools

                        1.         Guest Assistance

                        2.         Employee Assistance

            C.        Procedures

                        1.         Log On/Off

                        2.         Account Access

                        3.         Information Search

                        4.         Notes

                        5.         Queues

                        6.         Letters

            D.        QuickSource

                        1.         Access

                        2.         Use

IV.       Credit Application

            A.        Regulations

                        1.         State

                        2.         Federal

            B.        Credit Portfolio History

            C.        Methods

                        1.         Instant

                        2.         Long Form

                        3.         Online

                        4.         Pre-Approved

            D.        Terms and Conditions

                        1.         Limits

                        2.         Grace Period

                        3.         Finance Charges

                        4.         Use

                        5.         Interest

                        6.         Payments

                        7.         Fees

            E.         Features

                        1.         Rewards

                        2.         Education

                        3.         Account Management

                        4.         Safety/Net

                        5.         Identity Protection

                        6.         Auto Pay

            F.         Products

                        1.         Store Card

                        2.         Credit Card