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Official Course
Description: MCCCD Approval:
4-28-2009 |
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AIR109 2009
Summer I – 2011 Fall |
L+L 2.0 Credit(s) 3.0 Period(s) 2.7 Load Occ |
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Dividend Miles Preferred |
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Overview
of preferred program features and benefits. Includes database access, account
actions, and screen usage in addition to procedures for maintenance,
reactivation and preservation of mileage. Also covers duplicate accounts and
Internet Assistance Desk (IAD) procedures. Prerequisites: None. |
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Go to Competencies Go to Outline
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MCCCD Official Course Competencies: |
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AIR109 2009 Summer I – 2011 Fall |
Dividend Miles
Preferred |
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1. Explain features
and benefits of the Dividend Miles Preferred Program. (I) 2. Demonstrate
procedures for accessing the dividend miles account database. (II) 3. Update
member information. (II) 4. Access
account bulletins. (II) 5. Differentiate
between various account status levels.
(II) 6. Complete
account postings. (II) 7. Describe
mileage maintenance rules. (II) 8. Explain
mileage reactivation policy. (II) 9. Compare
and contrast preferred programs.
(III) 10. Demonstrate
procedures for handling duplicate accounts. (IV) 11. Complete
Internet Assistance Desk (IAD) procedures. (V) |
Go to Description Go to top of Competencies
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MCCCD Official Course Outline: |
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AIR109 2009 Summer I – 2011 Fall |
Dividend Miles
Preferred |
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I. Dividend Miles Program A. Qualification B. Tiers C. Features/Benefits 1. Silver 2. Gold 3. Platinum 4. Chairman II. Database A. Access B. Bulletins C. Function Tabs D. Account Information 1. Basic 2. Display 3. Preview E. Member 1. Information 2. Enrollment 3. Ghost Accounts F. Summary Screen 1. Use 2. Reactivation G. Activity Screen 1. Information 2. Use 3. Status H. Comments Screen 1. Use 2. Edit I. Banking J. Posting Screen 1. Access 2. Search 3. Credit K. Other 1. Specialized Information Link 2. Bulletin Index L. Mileage 1. Maintenance 2. Reactivation 3. Preservation M. Award Tickets 1. Rules 2. Procedures III. Preferred Programs A. Purchase 1. Terms and Conditions 2. Procedures B. Trial 1. Eligibility 2. Terms and Conditions 3. Procedures IV. Duplicate Accounts A. Guidelines B. Procedures V. Internet Assistance Desk (IAD) A. Application B. Procedures 1. Profile 2. Frozen Accounts 3. Updates 4. Passwords |