MCCCD Official Course Competencies:

BPC170   20084-99999

Computer Maintenance I: A+ Essentials Prep

1.

Identify the fundamental principles of using personal computers. (I)

2.

Install, configure, optimize, upgrade and perform preventive maintenance on personal computer components using appropriate tools, diagnostic procedures and troubleshooting techniques. (I)

3.

Identify the fundamental principles of using laptops and portable devices. (II)

4.

Install, configure, optimize, upgrade and perform preventive maintenance on laptops and portable devices using appropriate tools, diagnostic procedures and troubleshooting techniques. (II)

5.

Identify the fundamentals of using operating systems. (III)

6.

Install, configure, optimize, upgrade and perform preventive maintenance on operating systems using appropriate tools, diagnostic procedures and troubleshooting techniques. (III)

7.

Identify the fundamental principles of using printers and scanners. (IV)

8.

Identify basic concepts of installing, configuring, optimizing and upgrading printers and scanners using appropriate tools, basic diagnostic procedures and troubleshooting techniques. (IV)

9.

Identify the fundamental principles of networks (V)

10.

Install, configure, optimize and upgrade networks using appropriate tools, diagnostic procedures and troubleshooting techniques. (V)

11.

Identify the fundamental principles of security. (VI)

12.

Install, configure, upgrade, optimize and perform preventive maintenance with respect to security using appropriate tools, diagnostic procedures and troubleshooting techniques. (VI)

13.

Describe the aspects and importance of safety and environmental issues including potential hazards and proper safety procedures with respect to computer maintenance. (VII)

14.

Use job-related professional behavior including communication skills, tact, notation of privacy, confidentiality and respect for the customer and customers’ property. (VIII)

MCCCD Official Course Outline:

BPC170   20084-99999

Computer Maintenance I: A+ Essentials Prep

I. Personal Computer Components

A. Using personal computers

B. Installing, configuring, optimizing and upgrading personal computer components

C. Tools, diagnostic procedures and troubleshooting techniques for personal computer components

D. Preventive maintenance for personal computer components

II. Laptops and Portable Devices

A. Using laptops and portable devices

B. Installing, configuring, optimizing and upgrading laptops and portable devices

C. Tools, basic diagnostic procedures and troubleshooting techniques for laptops and portable devices

D. Preventive maintenance for laptops and portable devices

III. Operating Systems

A. Using operating systems

B. Installing, configuring, optimizing and upgrading operating systems

C. Tools, diagnostic procedures and troubleshooting techniques for operating systems

D. Preventive maintenance for operating systems

IV. Printers and Scanners

A. Using printers and scanners

B. Installing, configuring, optimizing and upgrading printers and scanners

C. Tools, basic diagnostic procedures and troubleshooting techniques for printers and scanners

V. Networks

A. Fundamental principles of networks

B. Installing, configuring, optimizing and upgrading networks

C. Tools, diagnostic procedures and troubleshooting techniques for networks

VI. Security

A. Fundamental principles of security

B. Installing, configuring, optimizing and upgrading security

C. Tool, diagnostic procedures and troubleshooting techniques for security

D. Preventive maintenance for computer security

VII. Safety and Environmental Issues

A. Importance of safety and environmental issues

B. Potential hazards and proper safety procedures

1. Electro-static discharge precautions and procedures,

2. Safe work environment

3. Equipment handling

C. Disposal procedures for batteries, display devices and chemical solvents

VIII. Communication and Professionalism

A. Communication skills when communicating with customers and colleagues

1. Listening

2. Tact / discretion

B. Job-related professional behavior

1. Notation of privacy

2. Confidentiality

3. Respect for the customer and customers' property