|
Official Course
Description: MCCCD Approval: 12/11/07 |
|||
|
CSR264 2008
Spring – 2008 Summer II |
L+L |
3 Credit(s) |
4 Period(s) |
|
Insurance Claims |
|||
|
Examination of policies and claims in the auto insurance
industry. Covers management guidelines for existing claims, assigned risk
policies, and claims procedures. New claim set- up and claim modifications
emphasized. |
|||
|
|
|||
Go to Competencies Go to Outline
|
MCCCD Official Course Competencies: |
|
|
|
|
|
CSR264 2008 Spring – 2008 Summer II |
Insurance Claims |
|
1. |
Define various policy terms. (I) |
|
2. |
Review customer policies for various coverages. (I) |
|
3. |
Describe procedures for handling assigned risk policies. (II) |
|
4. |
Identify components of claims. (III) |
|
5. |
Describe the claim settlement process to customers. (IV) |
|
6. |
Explain the steps in a vehicle claim. (V) |
|
7. |
Explain injury only claims. (VI) |
|
8. |
Review comprehensive coverage and catastrophe claims. (I-VI) |
|
9. |
Describe background information and guidelines on existing claims. (VII) |
|
10. |
Use computer systems to search and access existing claims. (VII) |
|
11. |
Locate owners of claims in various computer systems. (VII) |
|
12. |
Perform claim management skills such as note taking, archiving, and restricting an account. (VII, VIII) |
|
13. |
Describe procedures for handling new claims. (VIII) |
|
14. |
Apply customer service skills when taking new and existing claim information. (I-VIII) |
|
|
|
Go to Description Go to top of Competencies
|
MCCCD Official Course Outline: |
|
|
|
|
|
CSR264 2008 Spring – 2008 Summer II |
Insurance Claims |
|
|
|
I. Insurance Policies A. Definitions B. Interpretation C. Coverages 1. Liability 2. Medical Payment 3. Uninsured/Underinsured Motorist (UM) 4. Comprehensive/Collision D. Determination E. Coverage Investigation II. Assigned Risk Policies A. Overview B. Identification C. Procedures III. Claims Components A. Loss Assignment B. File Ownership/Accountability C. Management Responsibility D. Physical Damage Handling E. Customer Service F. Injury Handling G. Work Environment IV. Claim Settlements A. Overview B. Disposition Procedures C. Subrogation V. Vehicle Claims A. Overview B. Damages C. Parts 1. Original Equipment Manufacturer (OEM) 2. Used/Recycled 3. Non-OEM 4. Reconditioned 5. Non-Body Parts 6. Body Parts D. Estimation 1. Severity of Damage 2. Damage Location 3. Safety Items 4. Types of Materials 5. Cost E. Total Loss F. Settlement VI. Injury Only Claims A. Types 1. Pedestrian 2. Cyclist 3. Passenger 4. Insured 5. Insured's Child B. Coverages 1. Personal Injury Protection 2. Medical Payments C. Recording Procedures VII. Existing Claims A. Guidelines B. Owners C. Management D. System Navigation E. Data Recording VIII. New Claims A. Guidelines B. Owners C. Management D. System Navigation E. Data Recording |