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Official Course
Description: MCCCD Approval: 12/11/07 |
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CSR244 2008
Spring – 2008 Summer II |
LEC |
3 Credit(s) |
3 Period(s) |
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Insurance Loss Reporting Overview |
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Overview of insurance loss reporting. Includes customer service
strategies, basic information of insurance claims, computer systems, and
privacy regulations. |
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Go to Competencies Go to Outline
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MCCCD Official Course Competencies: |
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CSR244 2008 Spring – 2008 Summer II |
Insurance Loss
Reporting Overview |
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1. |
Explain claim department mission and ways to incorporate it in customer service. (I) |
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2. |
List loss report flow and elements in an insurance claim. (I) |
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3. |
Review various computer systems used when filing claims. (I) |
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4. |
Utilize customer service principles in daily practice. (II) |
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5. |
Practice using key functions such as search in different computer systems. (II) |
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Interpret privacy guidelines and customer's rights to protect private information. (II) |
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7. |
Identify private data from information that can be released. (II) |
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8. |
Name other departments and their functions which are involved in a claim process. (III) |
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9. |
List products and services offered. (III) |
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10. |
Identify ways customers can reach the claim department. (III) |
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11. |
Examine types of callers, their relationship to the policy holder, and common questions they ask. (III) |
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Go to Description Go to top of Competencies
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MCCCD Official Course Outline: |
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CSR244 2008 Spring – 2008 Summer II |
Insurance Loss
Reporting Overview |
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I. Claims Department A. Overview B. Mission C. Service Strategies D. Computer System II. Customer Service Overview A. Principle B. System Navigation C. Privacy Training 1. Law 2. Company Regulations 3. Handling Procedures III. Claims Overview A. Policy and Claim Numbers B. Supporting Departments C. Products D. Claim Service Division E. Callers |