Official Course
Description: MCCCD Approval: 11-27-07 |
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CSI242
2008 Spring – 2009 Summer
II |
LEC |
2 Credit(s) |
2 Period(s) |
Credit
Services Billing Procedures |
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Credit
services billing procedures and statements. Includes cross shopping, disputes,
and deferred purchases. Also covers back office discounts and procedures for
handling payment issues. Prerequisites
or Corequisites:
CSI241. |
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Go to Competencies Go to Outline
MCCCD
Official Course Competencies: |
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CSI242 2008
Spring – 2009 Summer II |
Credit Services Billing Procedures |
1.
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Describe cross shopping indicators. (I) |
2.
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Explain steps for disputing a charge. (I) |
3.
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Identify a duplicate charge. (I) |
4.
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Explain third party vendor products and services. (I) |
5.
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Explain the rationale for deferring a purchase. (I) |
6.
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Compare and contrast various types of Back Office
Discounts. (II) |
7.
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Explain the use of Account Receivable Conversion (ARC).
(III) |
8.
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Explain the Check 21 Act. (III) |
9.
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Explain procedures for completing payment transfers. (III)
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10.
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Describe situations indicating encoding errors. (III) |
11.
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Explain use of the store specific websites. (IV) |
12.
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Explain Online Payment System procedures. (V) |
Go to Description Go to top of
Competencies
MCCCD
Official Course Outline: |
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CSI242 2008
Spring – 2009 Summer II |
Credit Services Billing Procedures |
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I. Charges/Returns A. Cross-Shop 1. Definition 2. Indicators 3. Review 4. View Sales Check 5. Request Sales Check B. Dispute 1. Definition 2. Use 3. Procedures C. Duplicate 1. Identification 2. Procedures 3. Adjustments D. Third Party Vendor 1. Identification 2. Procedures 3. Products 4. Services 5. Insurance E. Missing Purchase/Return 1. Definition 2. Procedures F. Cross Region 1. Definition 2. Procedures G. Deferred Purchases 1. Definition 2. Procedures 3. Confirmation 4. Rationale 5. Sign In File (SIF) Level
H. VISA Disputes 1. View Charges 2. Declined Transaction 3. International Purchases 4. Sales Check Requests 5. Process II. Back Office Discounts A. Types 1. New Account/Reactivation
2. Special Event 3. Employee B. Discount Adjustment 1. Definition 2. Procedures 3. Employee C. Misapplied Transaction
and Discount Transfer 1. Definition 2. Procedures III. Payments A. Account Receivable
Conversion (ARC) 1. Definition 2. Use 3. Procedures B. Check 21 Act 1. Definition 2. Regulations 3. Dialogue C. Missing/Misapplied 1. Determination 2. Review 3. Point of Sale (POS) D. Transfers 1. Partial Payment Transfer
2. Cross Region 3. Procedures 4. VISA 5. Proprietary E. Encoding Errors 1. Definition 2. Situations 3. Procedures IV. Store Websites A. Overview B. Registration C. Account Information 1. Summary 2. Details D. Activation E. Password F. Card Application G. Payment Options H. Quick Pay I. Check Free V. Online Payment System A. Definition B. Procedures 1. Processing 2. Pending 3. Waive Fee 4. Messages C. Verification |
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