Maricopa Community Colleges  CSI242   20082-99999 

Official Course Description: MCCCD Approval:  11-27-07

CSI242  2008 Spring – 2009 Summer II

LEC

2 Credit(s)

2 Period(s)

Credit Services Billing Procedures

Credit services billing procedures and statements. Includes cross shopping, disputes, and deferred purchases. Also covers back office discounts and procedures for handling payment issues.

Prerequisites or Corequisites: CSI241.

Go to Competencies    Go to Outline
 

MCCCD Official Course Competencies:

 

CSI242  2008 Spring – 2009 Summer II

Credit Services Billing Procedures

 

1.

Describe cross shopping indicators. (I)

2.

Explain steps for disputing a charge. (I)

3.

Identify a duplicate charge. (I)

4.

Explain third party vendor products and services. (I)

5.

Explain the rationale for deferring a purchase. (I)

6.

Compare and contrast various types of Back Office Discounts. (II)

7.

Explain the use of Account Receivable Conversion (ARC). (III)

8.

Explain the Check 21 Act. (III)

9.

Explain procedures for completing payment transfers. (III)

10.

Describe situations indicating encoding errors. (III)

11.

Explain use of the store specific websites. (IV)

12.

Explain Online Payment System procedures. (V)

Go to Description    Go to top of Competencies
 

MCCCD Official Course Outline:

 

CSI242  2008 Spring – 2009 Summer II

Credit Services Billing Procedures

 

I. Charges/Returns

A. Cross-Shop

1. Definition

2. Indicators

3. Review

4. View Sales Check

5. Request Sales Check

B. Dispute

1. Definition

2. Use

3. Procedures

C. Duplicate

1. Identification

2. Procedures

3. Adjustments

D. Third Party Vendor

1. Identification

2. Procedures

3. Products

4. Services

5. Insurance

E. Missing Purchase/Return

1. Definition

2. Procedures

F. Cross Region

1. Definition

2. Procedures

G. Deferred Purchases

1. Definition

2. Procedures

3. Confirmation

4. Rationale

5. Sign In File (SIF) Level

H. VISA Disputes

1. View Charges

2. Declined Transaction

3. International Purchases

4. Sales Check Requests

5. Process

II. Back Office Discounts

A. Types

1. New Account/Reactivation

2. Special Event

3. Employee

B. Discount Adjustment

1. Definition

2. Procedures

3. Employee

C. Misapplied Transaction and Discount Transfer

1. Definition

2. Procedures

III. Payments

A. Account Receivable Conversion (ARC)

1. Definition

2. Use

3. Procedures

B. Check 21 Act

1. Definition

2. Regulations

3. Dialogue

C. Missing/Misapplied

1. Determination

2. Review

3. Point of Sale (POS)

D. Transfers

1. Partial Payment Transfer

2. Cross Region

3. Procedures

4. VISA

5. Proprietary

E. Encoding Errors

1. Definition

2. Situations

3. Procedures

IV. Store Websites

A. Overview

B. Registration

C. Account Information

1. Summary

2. Details

D. Activation

E. Password

F. Card Application

G. Payment Options

H. Quick Pay

I. Check Free

V. Online Payment System

A. Definition

B. Procedures

1. Processing

2. Pending

3. Waive Fee

4. Messages

C. Verification

 

 

Go to Description    Go to top of Competencies    Go to top of Outline