Maricopa Community Colleges  CSI241   20082-99999 

Official Course Description: MCCCD Approval:  11-27-07

CSI241  2008 Spring – 2009 Summer II

LEC

2 Credit(s)

2 Period(s)

Credit Services Account Procedures

Account procedures for credit services. Includes rewards, upgrades, and frequent buyer programs. Also covers fees, procedures for saving accounts, limit increases, and lost/stolen cards.

Prerequisites or Corequisites: CSI240.

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MCCCD Official Course Competencies:

 

CSI241  2008 Spring – 2009 Summer II

Credit Services Account Procedures

 

1.

Describe various credit card rewards and benefits. (I)

2.

Describe procedures for reward certificates and account upgrades. (I)

3.

Explain procedures for handling advertisement requests. (II)

4.

Describe Merchandise Rewards/Frequent Buyer Clubs. (III)

5.

Explain finance charge assessments. (IV)

6.

Identify procedures and criteria for "saving" an account. (V)

7.

Identify reasons for closing an account. (VI)

8.

Explain procedures for reopening an account. (VI)

9.

Describe guidelines and criteria determining limit increases. (VII)

10.

Explain cash advance availability. (VII)

11.

Explain steps for completing lost/stolen card procedures. (VIII)

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MCCCD Official Course Outline:

 

CSI241  2008 Spring – 2009 Summer II

Credit Services Account Procedures

 

I. Family of Cards

A. Overview

B. Screens

1. Proprietary

2. VISA

C. Benefits/Rewards

1. Proprietary

2. VISA

3. Very Important Person (VIP)

4. Restrictions

5. Free Services

D. Reward Certificates

1. Calculations

2. Key Points

3. Lost/Stolen

4. Expired

E. Account Upgrades

1. Definition

2. Use

3. Procedures

F. Reward Activation

II. Advertising

A. Requests

1. Definition

2. Procedures

B. Suppression

1. Definition

2. Procedures

3. Third Party

III. Merchandise Rewards/Frequent Buyer Program

A. Definition

B. Types

C. Procedures

D. Grid

1. Club

2. Summary

3. Details

E. Rewards

F. Adjustments

IV. Fees

A. Finance Charge

1. Assessment

2. Provisional

3. Removal

B. Calculator

C. Late Fees

1. Assessment

2. Credit

D. Accumulation

E. Proprietary

1. Credit Bureau Reporting

2. Reaging

F. Sailors and Soldiers Civil Relief Act

G. Return Check

H. Policy Adjustment

V. Saving Accounts

A. Exceptions

1. New Home Purchase

2. Debt Consolidation

3. Consumer Credit Counseling

B. Proprietary

1. Non-Use

2. Service

3. Credits

4. Procedures

5. Coupons/Passes

C. VISA

1. Non-Use

2. Service

3. Score

4. Credits

5. Procedures

6. Reward Incentive

VI. Accounts

A. Close

1. Proprietary

2. VISA

3. Screens

4. Codes

5. Terms

B. Reopen

1. Proprietary

2. VISA

3. Screens

VII. Limit Increase

A. Proprietary

1. Definition

2. Authorization

3. Guideline Wizard

4. Lowering Guideline

B. VISA

1. Amount Capability

2. Review

3. Decline

4. Logic

5. Statement Messaging

6. Adverse Action Letters

7. Personal Identification Number (PIN)

8. Cash Advances

VIII. Lost/Stolen Cards

A. Proprietary

1. Reporting

2. Procedures

3. Credit Balance Refund

B. VISA

1. Reporting

2. Procedures

 

 

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