Official Course
Description: MCCCD Approval: 11-27-07 |
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CSI241
2008 Spring – 2009 Summer
II |
LEC |
2 Credit(s) |
2 Period(s) |
Credit
Services Account Procedures |
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Account
procedures for credit services. Includes rewards, upgrades, and frequent
buyer programs. Also covers fees, procedures for saving accounts, limit
increases, and lost/stolen cards. Prerequisites
or Corequisites:
CSI240. |
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Go to Competencies Go to Outline
MCCCD
Official Course Competencies: |
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CSI241 2008
Spring – 2009 Summer II |
Credit Services Account Procedures |
1.
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Describe various credit card rewards and benefits. (I) |
2.
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Describe procedures for reward certificates and account
upgrades. (I) |
3.
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Explain procedures for handling advertisement requests.
(II) |
4.
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Describe Merchandise Rewards/Frequent Buyer Clubs. (III) |
5.
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Explain finance charge assessments. (IV) |
6.
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Identify procedures and criteria for "saving" an
account. (V) |
7.
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Identify reasons for closing an account. (VI) |
8.
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Explain procedures for reopening an account. (VI) |
9.
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Describe guidelines and criteria determining limit
increases. (VII) |
10.
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Explain cash advance availability. (VII) |
11.
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Explain steps for completing lost/stolen card procedures.
(VIII) |
Go to Description Go to top of
Competencies
MCCCD
Official Course Outline: |
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CSI241 2008
Spring – 2009 Summer II |
Credit Services Account Procedures |
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I. Family of Cards A. Overview B. Screens 1. Proprietary 2. VISA C. Benefits/Rewards 1. Proprietary 2. VISA 3. Very Important Person
(VIP) 4. Restrictions 5. Free Services D. Reward Certificates 1. Calculations 2. Key Points 3. Lost/Stolen 4. Expired E. Account Upgrades 1. Definition 2. Use 3. Procedures F. Reward Activation II. Advertising A. Requests 1. Definition 2. Procedures B. Suppression 1. Definition 2. Procedures 3. Third Party III. Merchandise
Rewards/Frequent Buyer Program A. Definition B. Types C. Procedures D. Grid 1. Club 2. Summary 3. Details E. Rewards F. Adjustments IV. Fees A. Finance Charge 1. Assessment 2. Provisional 3. Removal B. Calculator C. Late Fees 1. Assessment 2. Credit D. Accumulation E. Proprietary 1. Credit Bureau Reporting 2. Reaging
F. Sailors and Soldiers
Civil Relief Act G. Return Check H. Policy Adjustment V. Saving Accounts A. Exceptions 1. New Home Purchase 2. Debt Consolidation 3. Consumer Credit
Counseling B. Proprietary 1. Non-Use 2. Service 3. Credits 4. Procedures 5. Coupons/Passes C. VISA 1. Non-Use 2. Service 3. Score 4. Credits 5. Procedures 6. Reward Incentive VI. Accounts A. Close 1. Proprietary 2. VISA 3. Screens 4. Codes 5. Terms B. Reopen 1. Proprietary 2. VISA 3. Screens VII. Limit Increase A. Proprietary 1. Definition 2. Authorization 3. Guideline Wizard 4. Lowering Guideline B. VISA 1. Amount Capability 2. Review 3. Decline 4. Logic 5. Statement Messaging 6. Adverse Action Letters 7. Personal Identification
Number (PIN) 8. Cash Advances VIII. Lost/Stolen Cards A. Proprietary 1. Reporting 2. Procedures 3. Credit Balance Refund B. VISA 1. Reporting 2. Procedures |
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