Maricopa Community Colleges  CSI139   20072-20076 
Official Course Description: MCCCD Approval: 11/28/06
CSI139 20072-20076 L+L 3 Credit(s) 4 Period(s)
Telephone Banking I
Introduction to telephone banking. Banking products and services, merchant checks and various account maintenance procedures covered. Computerized banking systems included.
Prerequisites: None.
Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
CSI139   20072-20076 Telephone Banking I
1. Examine various banking product features, requirements, and benefits. (I)
2. Match customers' needs to specific banking products and packages. (I)
3. Describe various computerized banking systems. (II) 4 Use computerized banking systems. (II)
4. Explain how to verify a caller's identity. (III)
5. Summarize various account maintenance procedures. (IV)
6. Complete a Pre-Authorized Transfer (PAT) for bank customers. (IV)
7. Explain how to place a stop payment on a check. (IV)
8. Perform various Automatic Teller Machine (ATM)/Debit Card maintenance procedures such as card reissues, card upgrades, and card activation. (IV)
9. Process an order for checks. (IV)
10. Summarize procedures for verifying merchant checks. (V)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
CSI139   20072-20076 Telephone Banking I
    I. Bank Products and Services
        A. Overview
        B. Products
        C. Services
      II. Computerized Banking Systems
          A. Overview
          B. Telephone Banking System
            1. Features
            2. Account Maintenance
          C. Loan System
          D. Other Support Systems
        III. Caller Identification
            A. Overview
            B. Importance
            C. Steps
          IV. Account Maintenance Procedures
              A. Overview
              B. Account Conversion
              C. Overdraft
              D. Pre-Authorized Transfer (PAT) E Telephone Transfer
              F. Stop Payment
              G. Automatic Teller Machine (ATM) Card
              H. Debit Card
              I. Check Orders
              J. Statements
              K. Customer Changes
                1. Name
                2. Address
            V. Verification of Merchant Checks
                A. Overview
                B. Process
                C. Non-Customers Account Validity
                D. Deposit Verification
            Go to Description    Go to top of Competencies    Go to top of Outline