Maricopa Community Colleges  CNT241   20066-99999 
Official Course Description: MCCCD Approval: 05/23/06
CNT241 20066-99999 L+L 4 Credit(s) 5 Period(s)
Cisco IP (Internet Protocol) Telephony Express
Knowledge of skills to install, configure and troubleshoot Cisco Call Manager Express and Cisco Unity Express. Prerequisites: CNT240 or permission of instructor.
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MCCCD Official Course Competencies:
 
CNT241   20066-99999 Cisco IP (Internet Protocol) Telephony Express
1. Describe CCME / CUE market, positioning strategies and deployment models. (I)
2. Describe the key features and functionality of Cisco CME system. (I)
3. Describe the key features and functionality of Cisco CUE. (I)
4. Configure IP Phones for use in a Cisco CME network. (II)
5. Describe and configure ephones and ephone-dns. (II)
6. Configure CME to support fax services. (II)
7. Configure call transfers, call forward, call pickup, overlays, paging, intercom and other 8. key features of Cisco CME. (II)
8. Implement shared lines and hunt groups. (II)
9. Describe the hardware options and configurations that IP Communications Express offers for connecting to the PSTN. (III)
10. Configure analogy voice interfaces, digit voice interfaces, and dial peers to setup VoIP communications. (III)
11. Describe the subscriber, caller, and administrator voice mail features. (IV)
12. Configure the key features and functionality of Cisco CUE. (IV)
13. Configure Auto Attendant and create custom AA scripts and prompts. (IV)
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MCCCD Official Course Outline:
 
CNT241   20066-99999 Cisco IP (Internet Protocol) Telephony Express
    I. Cisco IP Communications Express
        A. Benefits
        B. Components
          1. Cisco Call Manager Express
          2. IP Communications Platforms
          3. IP-Based Applications
          4. IP-Based Endpoints
        C. Market
        D. Deployment Models
          1. Standalone
          2. Centralized
          3. Distributed
          4. Hybrid I CME Call Processing
        A. IP Phones
        B. IP Phone Lines
          1. CME ephone-dn
          2. PBX
          3. Key System
        C. Shared Lines
        D. Hunt Groups
        E. Intercom
        F. Paging
        G. Overlays
        H. Call Pickup
        I. Call Transfer
        J. Call Forward
      III. CME PSTN Connectivity
          A. PSTN Telephony Interfaces
            1. Analog Trunk
            2. Digital Trunk
            3. DSP Hardware
          B. PSTN Call Switching
          C. Digital Manipulation
        IV. Integrated Voice Mail
            A. Subscriber Features B Caller Features
            C. Administrator Features
              1. Mailbox Management
              2. Voice Mail Operator
              3. Distribution Lists
            D. Automated Attendant
              1. Scripts
              2. Prompts
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