Official Course Description: MCCCD Approval: 02/26/08
CSR247 20056-20084	L+L	3 Credit(s)	4 Period(s)
Insurance Claims and Losses I
Knowledge of claims and different types of losses in the auto insurance industry. Covers management guidelines for existing claims, scene losses, and weather loss impacts. New claim set-up and claim modifications emphasized. Prerequisites: Permission of department.

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MCCCD Official Course Competencies:
CSR247   20056-20084	Insurance Claims and Losses I

1.	Describe background information and guidelines on existing claims. (I)
2.	Use computer systems to search and access existing claims. (I)
3.	Locate owners of claims in various computer systems. (I)
4.	Perform claim management skills such as note taking, archiving, and restricting an account. (I)
5.	Determine a scene loss from other calls using scene loss criteria. (II)
6.	Apply customer service skills and handling guidelines when taking a scene loss. (II)
7.	Examine when a referral and transfer is appropriate. (II)
8.	Practice data recording and system navigation. (II)
9.	Define a weather loss and its impact on the insurance industry. (III)
10.	Review comprehensive coverage and catastrophe claims. (III)
11.	Manage weather loss accounts including new and existing claims. (III)

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MCCCD Official Course Outline:
CSR247   20056-20084	Insurance Claims and Losses I

I. Existing Claims A. Guidelines B. Owners C. Management 1. Office Open 2. Office Close D. System Navigation II. Scene Loss A. Criteria B. Components 1. Property 2. Involved Party C. Network Referral D. Recording Procedures III. Weather Loss A. Introduction 1. Definition 2. Background 3. Impacts B. Procedures 1. New Claim 2. Existing Claim C. Call Flow

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