| 1.
|
Examine organizational history, structure, vision, and strategies. (I)
|
| 2.
|
Explain claim department mission and ways to incorporate it in
customer service. (I)
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| 3.
|
List loss report flow and elements in a claim. (I)
|
| 4.
|
Review various computer systems used when filing claims. (I)
|
| 5.
|
Utilize company customer service principles in daily practice. (II)
|
| 6.
|
Practice using key functions such as search in different computer
systems. (II)
|
| 7.
|
Interpret privacy guidelines and customer's rights to protect private
information. (II)
|
| 8.
|
Identify private data from information that can be released. (II)
|
| 9.
|
Describe life cycle of an auto insurance policy. (III)
|
| 10.
|
Explain roles and responsibilities of a loss reporting representative.
(III)
|
| 11.
|
Name other departments and their functions which are involved in a
claim process. (III)
|
| 12.
|
List products and services offered, and ways customer can reach the
claim department. (III)
|
| 13.
|
Examine types of callers, their relationship to the policy holder, and
common questions they ask. (III)
|
|