MCCCD Official Course Competencies:

CSI204  2005 Summer II – 2009 Summer I

Computerized Systems and Banking Requests

1.

Examine guidelines and procedures to create, view, search, and modify online documents. (I)

2.

Distinguish when to use online documentation system to record conversations with members. (I)

3.

Interpret codes used in the inter-department communication system. (I)

4.

Explain steps to verify balances in bank accounts and whether checks or debit items are cleared. (II)

5.

Use database to print monthly bank statements and to access information on non-sufficient funds (NSF) and overdrawn (OD) inquiries. (III)

6.

Describe types of account status and acceptable transactions for the status. (IV)

7.

Update member's address and return mail alert using computerized systems. (IV)

8.

List questions agents can ask to find out members' needs on requesting a specific check. (V)

9.

Add overdraft protection plan to checking, savings, and credit card accounts. (V)

10.

Place stop payment on a single check or a range of checks. (V)

11.

Process official and cashiers checks with accurate account numbers. (V)

12.

Fulfill customers' requests to refund fees and reorder checks. (V)

MCCCD Official Course Outline:

CSI204  2005 Summer II – 2009 Summer I

Computerized Systems and Banking Requests

I. Online Documentation and Communication System

A. Documentation System

1. Guidelines

2. Procedures to Create New Entry

3. View, Search, and Modify Existing Entry

B. Communication System

1. Types

2. Codes

3. Inquire Creation

II. Account Balance

A. Computerized System

B. Balance Verification

C. Specific Item

1. Direct Deposit

2. Checks

3. Debits

III. Database

A. System Navigation

B. Search

C. Reports Interpretation

D. Common Inquiries

1. Non-Sufficient Funds (NSF)

2. Overdrawn (OD)

3. Previous Monthly Statements

IV. Account Update

A. Status

1. Types

2. Acceptable and Unacceptable Transactions

3. Status Change

B. Address

1. Types

2. Appropriate System

C. Return Mail Alert Removal

V. Banking Request

A. Specific Check

1. Steps

2. Troubleshoot Techniques

3. Guidelines

B. Overdraft Protection

1. Guidelines

2. Priority Code

3. Application

C. Stop Payment

1. Steps for a Single Check

2. Steps for a Range of Checks

D. Official and Cashiers Check

1. Process

2. Written Request Requirements

E. Refund

1. Reasons

2. Requirements and Approval Limits

3. Procedures

F. Checks Reorder

1. Express Order

2. Build Order

3. Cancel Order