MCCCD Official Course Competencies:

CSI203  2005 Summer II – 2009 Summer I

Bank Card and Account Management

1.

Identify policy and procedure for adding amendment to signature cards. (I)

2.

Illustrate steps to change, add, and remove names on signature cards. (I)

3.

Adjust Automatic Teller Machine (ATM)/debit cards according to customers' requests. (II)

4.

Examine steps to handle ATM/debit card frauds and disputes. (II)

5.

Differentiate situations when issuing a new ATM/debit card is required. (II)

6.

Describe the process to request a new Personal Identification Number (PIN). (III)

7.

Create diaries for Certificates of Deposit (CD) account and Individual Retirement Account (IRA) related inquires. (IV)

8.

Practice renewing and closing CD accounts. (IV)

9.

List the importance to transfer calls to retention unit before closing members' accounts. (V)

10.

Review different methods to disburse funds upon closing an account. (V)

MCCCD Official Course Outline:

CSI203  2005 Summer II – 2009 Summer I

Bank Card and Account Management

I. Amendment Signature Card

A. Requirements

B. Name Change

C. Additional Name to Account

D. Name Removal

E. Additional Beneficiary

II. Automatic Teller Machine (ATM)/Debit Card

A. Process

1. New Card

2. Cancel

3. Activate

B. Additional Service

C. Fraud and Dispute

1. Investigation

2. ATM/Debit Card

3. Credit Card

4. Procedures

III. Duplicate ATM/Debit Card and Personal Identification Number (PIN)

A. PIN

1. Requirements

2. New Request

3. Special Form

B. ATM/Debit Card

1. Replacement Card

2. New Card

3. Duplicate Card

IV. Certificates of Deposit (CD) and Individual Retirement Account (IRA)

A. Account Search

B. Diary Creation

C. CD Account Management

D. IRA Contribution

V. Account Closing

A. Process Flow

B. Fund Disbursement