Maricopa Community Colleges  CSI148   20054-20076 
Official Course Description: MCCCD Approval: 03/22/05
CSI148 20054-20076 LEC 3 Credit(s) 3 Period(s)
Credit Card Balance Transfer I
Overview of credit card marketing services including balance transfer procedures. Covers duties of a marketing services account manager as well as credit card types, features and benefits. Credit protection services, limit increase procedures and communication skills also included.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI148   20054-20076 Credit Card Balance Transfer I
1. Summarize marketing services. (I)
2. Explain the duties of a marketing services account manager. (I)
3. Summarize balance transfer. (II)
4. Differentiate between revolvers and transactors. (II)
5. List various types of credit cards. (III)
6. Identify benefits and features of credit cards. (IV)
7. Describe effective communication skills. (V)
8. Explain the benefits of a credit protection service. (VI)
9. Enroll cardmembers into various products and services. (VI)
10. Summarize procedures for an auto insurance program. (VII)
11. Determine eligibility for transferring calls and offering quotes for an auto insurance program. (VII)
12. Explain limit increase procedures. (VIII)
13. Differentiate between a balance transfer limit increase and a standard limit increase. (VIII)
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MCCCD Official Course Outline:
 
CSI148   20054-20076 Credit Card Balance Transfer I
    I. Marketing Services
        A. Definition
        B. Account Manager Duties
      II. Balance Transfer
          A. Overview
          B. Types of Cardmembers
            1. Revolvers
            2. Transactors
          C. Stages
          D. Customer Expectations
        III. Credit Card Types
            A. Classic
            B. Platinum
            C. Private Issue
            D. Gold
            E. Affinity
            F. Other Brands
          IV. Credit Card Features and Benefits
              A. Overview
              B. Cashback
              C. Rewards
              D. 24 Hour Customer Service
              E. No Annual Fee
              F. Cash Access
              G. Insurance
              H. Balance Transfer
              I. Line of Credit
              J. Other
            V. Communication Skills
                A. Professionalism
                B. Credibility
                C. Effective Listening
                D. Fact-Find Questions
                E. Acknowledgement Statements
              VI. Credit Protection Service
                  A. Overview
                  B. Benefits/Features
                  C. Cost
                  D. Authorization
                  E. Activation
                VII. Auto Insurance Program
                    A. Overview
                    B. Procedures
                    C. Eligibility By State
                  VIII. Limit Increase Procedures
                      A. Limit Increase Application (LIR)
                      B. Balance Transfer Limit Increase
                      C. Standard Limit Increase
                      D. Process
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