Maricopa Community Colleges  CSR111   20045-20076 
Official Course Description: MCCCD Approval: 04/27/04
CSR111 20045-20076 L+L 3 Credit(s) 4 Period(s)
Motor Vehicle Division Customer Service
State motor vehicle division record and duplicate credential issuance operations. Emphasis on the replacement and renewal of customer and vehicle records and credentials. Covers workstation operation procedures, research chart usage, license application information review, and database navigation.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSR111   20045-20076 Motor Vehicle Division Customer Service
1. Use a computer based government workstation in the provision of customer service. (I)
2. Identify the proper location for all drivers license application information. (II)
3. Locate customer information records in government databases. (III)
4. Explain procedures for the provision of additional copies of licenses to customers. (IV)
5. Explain procedures for the provision of additional copies of State Motor Vehicle Division non-license credentials. (V)
6. Locate vehicle information records in government databases. (VI)
7. Use printed reference chart information in the completion of customer record information.(VII)
8. Issue a duplicate vehicle title. (VIII)
9. Perform vehicle registration renewal operations. (IX)
10. Explain procedures for the provision of state motor vehicle division vehicle credentials. (X)
11. Issue motor vehicle record reports for requesting customers. (XI)
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MCCCD Official Course Outline:
 
CSR111   20045-20076 Motor Vehicle Division Customer Service
    I. Workstation Operation
        A. Log-In / Log-Out Procedures
        B. Security Issues
        C. Report Generation
        D. Customer Processing System
      II. Application Information Identification
          A. Accuracy Concerns
          B. Terms
          C. Code Interpretation
        III. Record Location
            A. File Number Codes
            B. Alternate Database Review
            C. System Error Issues
          IV. Additional License Provision
              A. Renewal Licenses
                1. Identification Requirements
                2. Testing Requirements
                3. Processing Procedure
              B. Duplicate License
                1. Identification Requirements
                2. Processing Procedures
            V. Additional Credential Provision
                A. Duplicate Learner's Permit
                B. Identification Cards
                  1. Renewal
                  2. Duplicate
                  3. Correction
              VI. Vehicle Information Location Procedures
                  A. File Code Interpretation
                  B. Necessary Location Information
                  C. Location Processing Means
                    1. Search By Vehicle Identification Number
                    2. Search By Tag
                VII. Reference Chart Usage
                    A. Chart Selection
                    B. Chart Interpretation
                    C. Record Completion
                  VIII. Duplicate Title Issuance Procedures
                      A. Original Title Concerns
                      B. Vehicle Lien Considerations
                      C. Print Codes
                    IX. Registration Renewal Operations
                        A. Tardiness Issues
                        B. Emissions Concerns
                          1. In-Lieu Fee
                          2. Code Interpretation
                        C. Non-Use Waivers
                        D. Commercial Considerations
                        E. Record Amendment Procedures
                          1. Customer Information
                          2. Vehicle Information
                        F. Duplicate Registration Issuance
                      X. Vehicle Credential Issuance
                          A. Lost Plate Replacement
                          B. Disability Placard Provision
                          C. Restricted Use Permit Provision
                        XI. Motor Vehicle Report Provision
                            A. Types
                            B. Fees
                            C. Title Certification Concerns
                            D. Mobile Home Considerations
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