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Official Course
Description: MCCCD Approval: 4-27-04 |
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CSR235
2004 Spring – 2009 Summer I |
L+L |
2.0 Credit(s) |
3.0 Period(s) |
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Auto
Insurance Loss Reports II |
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Advanced
processing of auto insurance loss reports. Emphasis on Relationship
Management with customers while processing claims reports. Prerequisites: CSR234. |
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Go to Competencies Go to Outline
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MCCCD
Official Course Competencies: |
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CSR235 2004 Spring –
2009 Summer I |
Auto Insurance Loss Reports II |
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1.
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Differentiate among the various types of loss reports. (I)
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2.
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Summarize the steps in taking a first report of a loss or
accident. (I) |
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3.
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Complete a loss report on the computer system. (I) |
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4.
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Determine when an insured is at fault for an accident.
(II) |
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5.
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Complete claims correspondence. (III) |
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6.
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Process a loss report involving injuries, fatalities, and
property damage. (I – IV) |
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7.
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Process a "glass only" loss. (V) |
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8.
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Process a glass loss when there are other damages. (V) |
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9.
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Process a Towing Loss. (VI) |
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10.
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Practice principles of Relationship Management while
processing claims. (I – VI) |
Go to Description Go to top of
Competencies
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MCCCD
Official Course Outline: |
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CSR235 2004 Spring –
2009 Summer I |
Auto Insurance Loss Reports II |
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I. Loss Reports A. Types B. Steps 1. Take Loss Report 2. Discuss Lienholder 3. Transfer File 4. Assign Appraisal 5. Document File C. Initial Phone Contact D. Keying in the Report II. Fault in Accidents A. Elements of Negligence 1. Duty Owed 2. Duty Breached 3. Proximate Cause 4. Damages B. Laws and Tickets C. Job Aids D. Informing the Insured III. Claims Correspondence A. Menus B. Navigation C. Copies IV. Processing Loss Reports
A. Injuries B. Fatalities C. Property Damage V. Glass Loss A. Coverage B. Deductions VI. Towing Loss |
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