Maricopa Community Colleges  CSR223   20042-20086 
Official Course Description: MCCCD Approval: 07/22/08
CSR223 20042-20086 L+L 1 Credit(s) 2 Period(s)
Advanced Troubleshooting Digital Subscribers Line (DSL)
Advanced troubleshooting techniques for Digital Subscriber Line (DSL) accounts. Covers use of Business Maintenance Platform (BMP) software, Local Ordering System (LOS) software, and the Redback Looking Glass Tool. Emphasis on identifying and correcting problems from a remote server.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSR223   20042-20086 Advanced Troubleshooting Digital Subscribers Line (DSL)
1. Troubleshoot loop problems. (1)
2. Use a computerized tracking system to track orders. (II)
3. Use Business Maintenance Platform (BMP) software to perform maintenance functions on customer accounts. (III)
4. Use the Local Ordering System (LOS) to check the status of a Digital Subscriber Line (DSL) order. (IV)
5. Use the Redback Looking Glass Tool to query DSL network components from a remote server. (V)
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MCCCD Official Course Outline:
 
CSR223   20042-20086 Advanced Troubleshooting Digital Subscribers Line (DSL)
    I. Tracking System
        A. Screens
        B. Searches
        C. Customer Profile
        D. Notations
        E. Reports
      II. Loop Problems
          A. Line Testing
          B. Tests
        III. Business Maintenance Platform (BMP)
            A. Screens
            B. Fields
            C. Searches
            D. Codes
          IV. Local Ordering System (LOS)
              A. Screens
              B. Fields
              C. Searches
              D. Codes
            V. Redback Looking Glass Tool
                A. Screens
                B. Fields
                C. Searches
                D. Tests
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