Maricopa Community Colleges  CSR222   20042-20086 
Official Course Description: MCCCD Approval: 07/22/08
CSR222 20042-20086 L+L 3 Credit(s) 4 Period(s)
Troubleshooting Digital Subscriber Line (DSL)
Instillation of Digital Subscriber Line (DSL) accounts. Covers Internet connections, troubleshooting, and computerized tracking systems. Emphasis on line testing and loop problems.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSR222   20042-20086 Troubleshooting Digital Subscriber Line (DSL)
1. List the system requirements for a Digital Subscriber Line (DSL) client. (I)
2. Explain how to install networking components. (I)
3. Register an account. (I)
4. Demonstrate the ability to identify Internet connection problems. (II)
5. Isolate Internet connection problems. (II)
6. Use a computerized tracking system to track orders. (III)
7. Define the basic electrical terms associated with the DSL industry. (IV)
8. Define the basic telecommunication terms associated with DSL. (IV)
9. Troubleshoot loop problems. (I-V)
10. Install DSL client. (VI)
11. Use the DSL system. (VI)
12. Remove DSL client. (VI)
13. Explain the features of a member service web site. (VII)
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MCCCD Official Course Outline:
 
CSR222   20042-20086 Troubleshooting Digital Subscriber Line (DSL)
    I. Networking Components
        A. System Requirements
        B. Installing
        C. Testing
        D. Registering an Account
      II. Connection Problems
          A. Tools & Tests
          B. Problem Identification
          C. Terminology
          D. Tracking System
            1. Screens
            2. Toolbar
        III. Tracking System
            A. Screens
            B. Searches
            C. Customer Profile
            D. Notations
            E. Reports
          IV. Loop Testing
              A. Electrical Terms
              B. Telecommunication Terms
            V. Loop Problems
                A. Line Testing
                B. Available Tests
                  1. Harris Loop
                  2. Prequal Test
                  3. Full Test
                C. Verification Codes
                D. Plain Old Television Service (POTS) Voice
                E. Asymmetric Digital Subscriber Line (ADSL) Data
                F. Bandwidth Analysis
              VI. ADSL Client
                  A. Installation
                  B. Service Activation
                  C. Kit Selection
                  D. Account Information
                  E. Removal
                VII. Member Service Web Site
                    A. Features
                    B. Benefits
                    C. Procedures
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