Official Course Description: MCCCD Approval: 11/25/03
CSR215 20042-20076	L+L	1 Credit(s)	2 Period(s)
Digital Telephone Customer Service
Digital telephone customer service provisions. Emphasis on the establishment and alteration of digital phone service. Covers phone number assignation, ancillary service provision, and public directory phone number listing information. Prerequisites: None.

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MCCCD Official Course Competencies:
CSR215   20042-20076	Digital Telephone Customer Service

1.	Arrange for digital telephone service. (I)
2.	Explain federal telephone number assignation principles. (II)
3.	Identify procedures for entering customer phone information into a public directory. (III)
4.	Indicate the ancillary services available to digital telephone users. (IV)
5.	Cite digital telephone service alteration procedures. (V)

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MCCCD Official Course Outline:
CSR215   20042-20076	Digital Telephone Customer Service

I. Service Establishment A. Serviceability Status B. Database Navigation C. Connection Type Selection D. Customer Status Determination 1. New Customer Connection 2. Existing Customer Connection E. Error Resolution II. Phone Number Assignation A. Federal Guideline Explanation B. Interim Database Number Establishment C. Number Porting III. Directory Entry A. Information Entry Concerns B. Confidentiality Issues C. Entry Typology IV. Ancillary Services A. Calling Card Services B. Call Plan Addition C. Caller Identification V. Service Alteration A. Line Duplication B. Call Blocking Requests C. One Time Charge Processing Procedures D. Split Work Order Scheduling E. Disconnection Processes F. Documentation

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