| 1.
|
Describe procedures for resolving common miscellaneous collections
issues. (I)
|
| 2.
|
Review the performance of experienced collections representatives.
(II)
|
| 3.
|
Trace referral procedures. (III)
|
| 4.
|
Cite procedures for documenting the death of an account holder. (IV)
|
| 5.
|
Create a customized collections service account on a collections
customer service workstation. (V)
|
| 6.
|
Arrange for the provision of written notifications to account holders.
(VI)
|
| 7.
|
Explain payment processing procedures. (VII)
|
| 8.
|
Transfer funds between individual customer accounts. (VIII)
|
| 9.
|
Practice the provision of phone carrier customer service. (IX)
|
| 10.
|
Demonstrate the ability to reference the information necessary to
resolve customer service issues. (X)
|
| 11.
|
Describe automated account contact identification system functions.
(XI)
|
|