Maricopa Community Colleges  CSI231   20042-20086 
Official Course Description: MCCCD Approval: 07/22/08
CSI231 20042-20086 L+L 2 Credit(s) 3 Period(s)
Student Loan Management
Student loan documentation management procedures. Emphasis on account processing practices. Covers loan disbursement record management, asset transfer documentation, and borrower history review procedures. Includes documentation discrepancy resolution and monthly report generation practices.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI231   20042-20086 Student Loan Management
1. Process accounts that involve the mandatory repurchase of loans from a guarantor. (I)
2. Locate borrower history on individual accounts. (II)
3. Process accounts that involve the courtesy repurchase of loans from a guarantor. (III)
4. Manage loan disbursement records. (IV)
5. Demonstrate the ability to perform asset transfer operations. (V)
6. Resolve discrepancies in loan documentation. (VI)
7. Prepare monthly operations reports in accordance with stated guidelines. (VII)
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MCCCD Official Course Outline:
 
CSI231   20042-20086 Student Loan Management
    I. Mandatory Repurchase Considerations
        A. Temporal Stipulations
        B. Loan History Review
        C. Repurchase Documentation Preparation
        D. Bankruptcy Typology
      II. Borrower History
          A. Previous/Current Customer Location
          B. Document Queries
          C. United States Party Case Index Usage
        III. Courtesy Repurchase Considerations
            A. Purchase Request Processing Procedures
            B. Rehabilitated Loan Purchase
          IV. Loan Disbursement Management
              A. Disbursement Addition
              B. Disbursement Record Editing Procedures
              C. Disbursement Cancellation
            V. Asset Transfer
                A. Procedural Review
                B. Pre-Sale Documentation
                C. Purchase
                D. Post-Purchase Activity
                E. Insolvent Portfolio Purchase
              VI. Loan Record Discrepancy Resolution
                  A. Customer Service Request Resolution
                    1. Required Change Processing
                    2. Resource Instrument Usage
                    3. Documentation
                  B. Short Pay Accounts
                  C. Adjustment Processing
                VII. Monthly Report Preparation
                    A. Support Documentation Preparation
                    B. Report Creation
                      1. Process Review
                      2. Specific Report Creation
                    C. Information Query Procedures
                    D. Notification
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